All Posts

GOAL: Guests are required to pay cash in advance when no other form of credit is available at check in. SCOPE: To reduce the risk of uncollectible folio balances to include charges from all outlets. To establish handling procedures for the Cash-In-Advance guest. PROCEDURE: When a guest cannot produce an approved credit card at check-in (in accordance with our SOP # FO-1, "Front Office Credit Policy") the "Cash-In-Advance" procedure will apply. The guest must be advised that h

GOAL: All properties will follow credit procedures as established herein in handling guest room accounts SCOPE: To outline procedures for establishing and maintaining proper guest credit during the check-in process and throughout the guest's stay. To ensure that proper credit controls are in place and maintained. To minimize bad debt losses which will negatively affect hotel profitability. PROCEDURE OVERVIEW: This procedure describes the role of the Front Office in the cr

Discover a fresh destination where luxury meets local culture. The Giri Rose Boutique Hotel , set to open in early 2026, offers travelers a unique stay in the heart of Kuta Beach, Lombok. This new hotel in Kuta promises an intimate experience with just 38 elegant rooms designed to reflect the warmth and generosity of the local Sasak tribe. For discerning travelers seeking a blend of comfort, culture, and stunning views, this Lombok boutique hotel is poised to become a top cho

Kuta Lombok is quickly becoming one of Indonesia’s most sought-after destinations for travelers who want to experience pristine beaches, vibrant culture, and thrilling adventures without the crowds found in more famous spots. Nestled on the southern coast of Lombok Island, this area offers a perfect blend of natural beauty and authentic local charm. Whether you are a beach lover, an adventurer, or a food enthusiast, Kuta Mandalika Lombok has something special waiting for you.

Property and hotel site inspections are vital to ensuring facilities uphold quality standards and that all operational aspects align with...

Checking in a guest at hotel reception is often the first step in creating a memorable experience. From the moment a guest arrives, the...

Taking orders in a restaurant effectively can make the difference between a return customer and a lost opportunity. The order-taking...

Creating a welcoming atmosphere for a guest's arrival is vital in the hospitality industry. Every detail makes a difference – from...

SOP # Date : Revised : Objective: To equip front desk agents with the knowledge and skills to effectively and professionally communicate...

In today's fast-paced world, the hospitality industry is evolving rapidly. Hotels are no longer just places to stay; they are experiences...

In the competitive world of hospitality, every hotelier is looking for ways to increase bookings. With the rise of online travel agencies...

In today's digital age, having a strong online presence is crucial for hotels. Your website is often the first point of contact for...

his enticing promotion notably includes stays at Dusit's reimagined flagship, Dusit Thani Bangkok, which recently reopened

Aceh is more than a destination; it’s a story of resilience and warmth, and we invite you to experience it through our doors.

A lot of leaders who work at top-tier companies, do not fully understand the difference between “hospitality” and “guest service"

Montana Oceanside Mandalika offers the perfect blend of luxury, comfort, and breathtaking beauty.

Implementing a dynamic pricing strategy does not guarantee better results compared to a static rate strategy

Hospitality Industry appears to be lagging behind, clinging to outdated paradigms and conventional approaches.

A top agent for your hotel, the revenue manager is charged with bringing back much needed zing into your revenue management tactics.

Hotels, like other businesses, need customers to thrive. Of course, many of these customer won’t just walk into your hotel