Why is this task important for you and our guests? Answers: I understand that linen and uniforms must be well organized and stored systematically. I can show my professionalism. I know this ultimately impacts on the guest impression. STEPS HOW/ STANDARDS TRAINING QUESTIONS Uniform storage The uniform is placed on separate racks according to the section and department. Each uniform has a code number in a visible place and they are placed in consecutive sequence on the rack.

Why is this task important for you and our guests? Answers: I understand that without a repair book we would have no control. This book helps us to prioritize our task and ensure we action all jobs I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Report Staffs who have problems with their uniforms should inform the Uniform Attendant. The Uniform Attendant must record the problem in the Uniform Repair Book under date, type of repair, uniform number and r

Ruined linen to be disposed. Guests do not appreciate receiving linen that has holes or is stained. Guest pay a good room rate and expect quality linen.

Hotel to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, and bed linen which have holes or which are obviously old.

It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

Guest Expectation: I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.