UNIFORM REPAIR BOOK

Why is this task important for you and our guests?

Answers: 

1. I understand that without a repair book we would have no control.

2. This book helps us to prioritize our task and ensure we action all jobs

3. I can show my professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Report	Staffs who have problems with their uniforms should inform the Uniform Attendant. The Uniform Attendant must record the problem in the Uniform Repair Book under date, type of repair, uniform number and remarks. Repair Book is placed at the uniform issuing counter.	Who do I have to inform? Where do I have to mark problems with the Uniform Where can I find this book?
Follow up	The Uniform Attendant has to place these uniforms on the Seamstress’ table and follow up with the repair when work is completed. If a uniform is damaged due to staff negligence reports this to the Executive Housekeeper for action. Uniforms that are constantly sent for repair must be reported as well. After the uniforms are repaired, the Uniform Attendant will send them to the laundry for washing.	Where do I have to place the Uniform? What do I have to do after the repair? To whom do I have to report damage done by employees? Why do I have to report that as well? What do I have to do after the repair?
Check	The Assistant Executive Housekeeper should check the Repair Book weekly and ensure that it is updated on time.	When does the Assistant Executive Housekeeper need to check?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important about the repair book?

2. What do you need to report?

3. Why is the follow up so important?

4. Who has to control this book on a regular basis?