All Posts

hotel design requires consultants who truly understand hotel operations. Architects, interior designers, structural engineers, mechanical and electrical specialists, landscape designers, and quantity surveyors must collaborate to shape a product that is both functional and competitive.

A good hotel is the result of strategic alignment—between design, operations, people, market positioning, and long-term financial logic.

Latest STAAH report highlights traveller preferences and hospitality distribution trends across Malaysia, Vietnam, Singapore, Indonesia, Philippines, and Thailand.

That the function room is refreshed during breaks with new glasses, mints, etc. and that the room is tidied as much as possible in a timely manner without disturbing the guests too much. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the room is made ready for the next session To ensure the guests has enough equipment and utensils to continue their meeting / event STEPS HOW/ STANDARDS TRAINING QUESTIONS Refresh room only

That the buffet is set up in a clean and proper way with sufficient and clean equipment, enough food for the number of guests with enough space to move around and an efficient flow. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the buffet is big enough with enough space to move around it for the guests To ensure the buffet has enough food for the number of guests STEPS HOW/ STANDARDS TRAINING QUESTIONS Check the buffet

The staff is knowledgeable about the service and the event and is able to fulfill any reasonable request in a friendly and timely manner. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the staff understand what is required for the event To ensure the service is done in the proper way STEPS HOW/ STANDARDS TRAINING QUESTIONS Line up the staff Staff to sand straight in one straight line.   Why should you line up the staff?

That the bar for banqueting is set up in a clean and presentable manner, completely stock with the required range of beverages and equipped with clean and polished glassware. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the beverage section is ready on time to serve the guests To ensure the bar has sufficient equipment for the events’ operation To ensure there is enough beverage stock for the event STEPS HOW/ STANDARDS

That function rooms are opened on time, at least 30 minutes before the event starts, with the right set up and equipment and with proper staffing levels. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the room is set up according to the event order To ensure sufficient staffing is scheduled on time. STEPS HOW/ STANDARDS TRAINING QUESTIONS Open the door and check the room Switch on the lights, check the temperature and ch

Guests expect being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To ensure the restaurant is closed properly.  To ensure the restaurant is cleaned after closing – makes opening task for early shift easier. To ensure the restaurant is set and stations are stocked for the next shift T

Guests expect that side stations are organized and clean & tidy and with a pleasant view. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure less stress during the operation time To ensure the stations are well equipment with mise-en-place STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Check to station on cleanliness Look at the station itself from every angle and clean the stains and othe

Guests expect that the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure less stress during the operation time To ensure there is space on the table should the guest want to continue their conversation and have a small break in betwee

Guests expect to be offered dressings and sauces to compliment my al-la-carte order. They expect staff to know the appropriate sauces and dressings to offer.  Guests expect service to be quick and friendly. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure less stress during the operation time STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Check the captains order To make sure the correct

Guests expect tables to be set in a clean, neat and timely manner, with complete sets of eating utensils and table condiments for each place setting.  In busy restaurants they expect this task to be done quickly and correctly. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure less stress during the operation time To ensure the tables are set in a consistent manner  To ensure the table

Guests expect that the restaurant is open on time, clean and ready to receive guest. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure less stress during the operation time To avoid late opening and potential loss of business    To ensure staff is briefed of the days’ happenings   STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Staff to be ready for duty. Staff must be on time to come to w

Guests expect that plates are clean and free of any stains and are stored in a clean environment to keep the hygiene. Why is this task important for you and our guests? Answers:  To ensure maximum guest satisfaction   To ensure  the plate are clean and in good condition STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Check the plates Ensure plates are clean, dry, no water or food marks and no cracks or chips. Why should the plates be clean? Why should the plates be in good conditi

Guests expect that espresso are fresh made and serve in a pre-heated cup by friendly and smiling staff. Why is this task important for you and our guests? Answers:  To ensure maximum guest satisfaction   To ensure espressos are made consistently To ensure espressos are serve hot To ensure a lemon twist and a cookie are served STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Prepare mise en place Go to the side station and put on a service tray an espresso cup, espresso saucer and a

Guests expect that sugar bowls on the table are clean and always refilled to ensure there is different sugar for me to use. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure sugar bowls are always refilled with the correct selection of the different kinds of sugar To ensure sugar bowls are clean STEPS HOW/ STANDARDS TRAINING QUESTIONS 1）Select the sugar Make sure you collect 3 kinds of sugar (Regular, Brown and Sweet & Low)

Guests expect to have the correct wine brought to the table and have the bottle of wine opened correctly so wine can be tasted properly and the wine label is intact. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure the wine brought to the table is the one chosen by the guest. To ensure the guest has the opportunity to taste the wine prior to serving our guests. STEPS HOW/ STANDARDS T

Guests expect to have the correct wine brought to the table and have the bottle of wine opened correctly so wine can be tasted properly and the wine label is intact. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure the wine brought to the table is the one chosen by the guest. To ensure the guest has the opportunity to taste the wine prior to serving our guests. STEPS HOW/ STANDARDS T

Guests expect to have the correct wine brought to the table and have the bottle of wine opened correctly so wine can be tasted properly and the wine label is intact. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To keep up 5 star image of the hotel To ensure the wine brought to the table is the one chosen by the guest. To ensure the guest has the opportunity to taste the wine prior to serving our guests. STEPS HOW/ STANDARDS T