HOW TO REFRESH A FUNCTION ROOM

That the function room is refreshed during breaks with new glasses, mints, etc. and that the room is tidied as much as possible in a timely manner without disturbing the guests too much.

Why is this task important for you and our guests?

Answers: 

1. To maximize guests satisfaction

2. To ensure the room is made ready for the next session

3. To ensure the guests has enough equipment and utensils to continue their meeting / event

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Refresh room only during luncheon and coffee breaks.		Why should you only refresh during breaks and lunch?
Check with the organizer	When the meeting is stopped for a break or lunch, ask the organizer if it is ok to reset the room during the break. Say with a smile and pleasant voice: “Excuse me sir/madam or Mr. / Mrs. XXX, would it be suitable for us to refresh your meeting room now?” If no, leave the room as is and check again during the next break. If yes, continue below.	Why should you first check with the organizer? (DRILL LANGUAGE) Why should you smile?
Check and clean the room	Empty the waste baskets. Remove the ashtrays and replace them with fresh ones. Put the fresh water in the water pitches / replace bottle. Replace sweets. Straighten the chairs. Set the fresh glasses on the tables. Pick up any excess paper on the tables or floor. Take out any finished food items	Why should you empty waste baskets? Why should replace ashtrays? Why should you replenish the water? Why should you replace the sweets? Why should you straighten the chairs? Why should you freshen the glasses Why should you get rid of the excess paper on the floor? Why should you clean up finished food items?
Refill condiments	Refill stationary box or replace with fresh one Refill flip chart papers Refill makers of required	Why should you replace the stationary box? Why should you refill the flipchart paper and markers?
Check organizer	Use this moment to check with the organizer if the function is satisfying Say with a smile and pleasant voice: “Excuse me sir/madam or Mr. / Mrs. XXX, is everything to your satisfaction?”	Why should you check with the organizer if the function is ok? Why should you use this moment?  (DRILL LANGUAGE)

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should you only refresh during breaks and lunch?

2. Why should you first check with the organizer?

3. Why should you empty waste baskets?

4. Why should replace ashtrays?

5. Why should you replenish the water?

6. Why should you replace the sweets?

7. Why should you straighten the chairs?

8. Why should you freshen the glasses?

9. Why should you get rid of the excess paper on the floor?

10. Why should you clean up finished food items?

11. Why should you replace the stationary box?

12. Why should you refill the flipchart paper and markers?

13. Why should you check with the organizer if the function is ok?

14. Why should you use this moment?