Sales & Marketing

Kalihara Hotels Code of Ethics & Business Conduct Introduction At Kalihara Hotels we believe that strong ethics and good business should go together naturally. We are committed to operating our company with integrity and in accordance with the highest ethical standards. Our reputation is built upon the trust and confidence of all our stakeholders, and is an integral part of vision of our group. This Code of Ethics and Business Conduct (‘The Code’) sets out the principles and

VISION: Prior to the arrival of any tour, full information concerning all requirements of the group must be provided to the Front Office and Housekeeping. SCOPE: To ensure smooth handling of tour groups, from arrival to checking to check-out and departure. To enhance the guest satisfaction levels of all tour groups. RESPONSIBILITY: The Sales Manager who is responsible for the group. PROCEDURE: PRIOR TO ARRIVAL The booking sheet or tour memorandum should include all detailed i

Goal: A post-convention (or conference) critique should be completed after all conventions/conferences. SCOPE: To sum up the aspects of the convention/conference that went smoothly for all hotel departments. To critique problems and items that could use improvement in the future. To enable the Sales department and the Hotel in general to better handle conventions, conferences and groups in the future. RESPONSIBILITY: The Sales Manager that is responsible for the group. PROCED

Goal: The property will hold Pre-Convention Meetings to discuss pertinent information on upcoming groups as designated by the Convention Coordinator and/or Sales department. SCOPE: To promote the exchange of information about an upcoming group. To ensure complete and open communications (regarding groups) between hotel departments (and the Meeting Planner, as applicable). To introduce the Meeting Planner to the Hotel Staff and viceversa. RESPONSIBILITY: Convention Coordinator

Goal: A Convention Resume will be completed for all "large" and/or "complex" groups, as designated by the Convention Coordinator and/or Sales Department. SCOPE: To detail all pertinent information on an upcoming group. AUTHORIZATION & RESPONSIBILITY: The Convention Coordinator and/or Sales Department must determine which groups will require a Convention Resume. For most of Tecton operated properties, the suggested guideline is to require a resume for groups utilizing 50 or mo

Below are checklists for each department to complete when the hotel is in a sold-out situation. Each department has its own responsibilities to complete within certain time frames. Please complete these checklists on each opportunity we have to zero out the house. The tasks should be shared with the entire department but the ultimate responsibility falls on the Supervisor/Manager for each department. Once the checklists are completed, please place them in the Rooms Director/D

Property and hotel site inspections are vital to ensuring facilities uphold quality standards and that all operational aspects align with...