ROOMS DEPARTMENT “ZERO OUT THE HOUSE CHECKLIST” FOR THOSE UNDER-DEPARTED DAYS

Below are checklists for each department to complete when the hotel is in a sold-out situation. Each department has its own responsibilities to complete within certain time frames.

Please complete these checklists on each opportunity we have to zero out the house. The tasks should be shared with the entire department but the ultimate responsibility falls on the Supervisor/Manager for each department.

Once the checklists are completed, please place them in the Rooms Director/Director of Operations mailbox at the end of the 11:00 PM shift. We must all work as a team if we are to sell every room we have and it takes the help from everyone. Remember, a vacant room tomorrow is lost revenue

tonight!

FRONT DESK “ZERO OUT THE HOUSE CHECKLIST

DATE: ____________________

8:00 AM _____ Establish the current selling strategy and maintain a current house count. Monitor early check-outs and stayovers. Take hourly house counts.

8:45 AM _____ Review the selling strategy with all departments and inform all involved.

9:00 PM _____ Preblock frequent travelers and special request reservations.

10:00AM _____ All parlor rooms and least desirable rooms are to be sold as early as possible - DO NOT LEAVE FOR NIGHT AUDIT!!!

12:00 N _____ Prepare the expected departure list and deliver to housekeeping.

2:00 PM _____ Complete discrepancy report to insure all check-outs departed.

5:00 PM _____ Receive the PM Housekeeping report. The discrepancy report completed by the Front Desk Supervisor (in office) by 6:00 PM. All discrepancies must be solved be 7:00 PM.

5:30 PM _____ Have PBX complete a “dupe check”, comparing the arrivals against the guests in house. Complete discrepancy report.

6:00 PM _____ Review remaining arrivals, looking for cancellations and date changes. Also, cancel 6:00 P.M. Hold reservations at this time.

8:30 PM _____ Begin bucket check

PBX ZERO OUT THE HOUSE CHECKLIST

NOTE: THIS CHECKLIST IS TO BE COMPLETED ON SOLD-OUT DATES

DATE: ____________________

7:00 AM _____ Complete a “dupe check’, looking for guests in house who have incoming reservations. Write the room number on the top of any found and hand to the Front Desk Supervisor.

11:00 AM _____ Complete “Area Hotel Availability” Call -Around and discuss with Reservations and Front Desk.

2:00 PM_____ Obtain from Reservations a guest name arrivals list for use when taking arriving guest messages.

5:30 PM _____ Complete the PM “dupe check”, looking for guests in-house who have incoming reservations. Write the room number on the top of any found and hand to the Front Desk Supervisor.

7:00 PM_____ Complete the PM “Area Hotel Availability” Call-Around sheet

and discuss with the Front Desk Supervisor as to possible “walk” locations.

THANKS TO EVERYONE INVOLVED FOR THEIR HELP IN SELLING OUT THE HOTEL!!!

RESERVATIONS ZERO OUT THE HOUSE CHECKLIST

DATE:____________________

8:00 AM_____ Determine the selling status for the day as provided by the FOM. Insure all agents are aware as will as being updated.

9:00 AM_____ Print a guest arrivals list, looking for duplicate name reservation. Check with PBX for local hotel availability (for referrals).

1:00 PM_____ Call all 6:00 PM Hold reservations, explaining availability and request that the guest’s guarantee their reservations. Indicate any needed info on the top of each folio.

2:00 PM_____ Print a guest arrivals list for PBX use.

THANKS TO EVERYONE FOR THEIR EFFORT INSELLING OUT THE HOTEL!!

HOUSEKEEPING “ZERO OUT THE HOUSE CHECKLIST”

NOTE: THIS FORM IS TO BE COMPLETED ON ALL SELL-OUT DAYS

DATE: ____________________

9:00 AM_____ Call the Front Desk and determine the selling strategy for the day. Keep informed of group arrival patterns and special requests.

12:00 N_____ Receive the Expected Departures List from the Front Desk. Clean all check out rooms first, having all blocked rooms ready as soon as possible.

2:00 PM_____ Deliver the completed Expected Departure list to the Front Desk.

5:00 PM_____ Deliver the completed PM Housekeeping Report to the Front Desk.

6:00 PM_____ Pick up a list of discrepancies from the Front Desk Supervisor for re-check.

7:00 PM_____ As soon as rechecks are completed, hand the list back to the Front Desk Supervisor.

THANKS TO EVERYONE FOR YOUR EFFORT IN SELLING OUT THE HOUSE!!!