Finance & Accounting

Objective： To make sure all user must use password to access their PC. To prevent loss of data because other users are easily accesssing the PC. Procedure： The password must be used to login to the PC and to de-activate the screen savers of PCs. A PC that is not in use must be either switched off or de-activated by its screen saver. To use the PC again, the user must enter the password, either on start up or to de-activate the screen saver. If there are changes of staff, the

Objective： To make sure all unauthorized user will remove USB / CD / DVD on PC To make sure all warning will be given to users who copy and bring crucial data to outside companies To make sure all warning will be given to user who deleted intentionally or unintentionally brought losses to the company. To secure all USB ports, CD Burners or DVD Burners from all hotel workstations from unauthorized copying of hotel via thumb drives or external hard disk storages. This also touc

Objective： To make sure all PC are softwares are having lisence. Any users caught installing any software or utilities in their respective computers without notifying the IT Manager shall be liable for an immediate letter of explanation why he/she installed any particular software. IT Team shall immediately Delete any illegal software found in all user Workstations. To be able to preserve Licensed Software which is required by Internal audit standards and such companies like

Objective： To make sure all PC are being installed recommended corporate anti virus access will be add by IT Manager with submit USER ACCESS RIGHT FORM. To make sure that it shall be the responsibility of all users to protect the data integrity of their computers and peripherals. Any employee proven to be irresponsible shall be subject for disciplinary action for Damaging Company Property through gross negligence or threathening damage company property either willfully or thr

Objective： To make sure all access will be add by IT Manager with submit USER ACCESS RIGHT FORM Individual Computer User shall be held responsible for his/her own USER ID and PASSWORD. Any employee found using other USER IDs with or without permission of the owner of the USER ID shall be subjected to disciplinary actions. Likewise, an employee proven to be responsible for lending his/her password to other colleagues shall also be liable. To enable file security and preserve i

Objective： To make sure all users who signed in the IT equipment/Loan logbook shall be the sole responsible to the equipment being borrowed. Any loss or damage will be charge to the person who sign in the IT Equipment/Loan Logbook. To be able to log and file all the equipment being loaned or borrowed by different department Procedure： All device such as laptops, cables, printers, etc., to be borrowed by any personnel or cared for by any Department shall request from IT Manage

Objective： To make sure all of change add and editted menu in Infrasys must be sign by department head, checked by Cost Control  and submitted by forms. To practice a smooth and secured flow of procedure on changing, adding and editing of items with  Point of Sales system. Procedure： Any additions, changes of items and item prices are to be known from all our Outlets. An Outlet Manager will be raising the POS Item List/Change form indicating all the items, item prices, promos

Objective： To make sure all  IT Team have internet connection to remotely secured via VPN to the hotel to fix the problem. To make sure IT Team can remotely from home if the problem only from software major except can not fix by remote To streamline the calls to IT Team after office hours, thus preventing unnecessary calls during after office hours. Procedure： IT Team on-site support start at 08.30 AM – 11.00 PM and after hours on-calls commenced. IT Team accepts on-calls whe

Objective： To make sure all resignation employee must fill resignation Form and submit to IT Manager for approval. To make sure resignation without permit and form, all data and access will be deleted by IT Manager.  To enable file security and preserve individual rights and authorization, thereby protecting and securing computer system information from unauthorized users. Procedure： In case of employee movement or resignation, the respective departement head has the responsi

Objective： To make sure all users keep the assigned workstation clean and free from any damage or any other paraphernalia missing. To make sure all of which come from user error such as spilledd water or fall goods causing hardware malfunction then all the costs incurred to repair users responsibility. To have the Personal Computer in good working order and in top performance in order for the hotel users to meet their daily tasks Procedure： All technical support or computer p

Objective： To be able to Royal Tulip Bandung User files and important data from their respective computers and safely backup to the IT File server for archiving purpose. All important files should be save in datacentre and other storage network IT Manager will not be responsibe all important data in each PC Procedure： Only authorized person users data and important files are to be backup to the IT File server. Users are given the full rights to their individual personal folde

Objective  To facilitate ease of communication externally as well as internally within the various departments and individuals, Band 4 and above (i.e. Department Heads and above) are permitted to use email and Le Desk accounts provided by Kalihara Hotels . Band 5 and associates approved by respective Department Heads will use email and Hotel Online System accounts provided by hotel. Procedure ： Registering of Email Account Band 4 and above IT Manager will register Royal Tulip

Objective ： To ensure that the Server Room Access are controlled and monitored at all time. To secure the premises and access to the IS&S Department office and the Server Room from unauthorized personnel. Standard Tools : CCTV connect with CCTV Central Server, or Stand alone CCTV, what all record connect with other pleace Server, e.g: DOF&BS, GM, and ITM itself, Provide the Internal Log Book for manual record on IT activities Provide In/Out Key record to Server Room Provide M

Objective ： To ensure that the hotel and all staff are adequately prepared for any emergencies that may arise. Procedure ： In the event of a computer stoppage, the hotel will continue to function on a manual basis until the computer system is restored. Front Desk  The Front Office Duty Manager will carry out the following task: Advise the following key personnel immediately: IT Manager / IT Co-coordinator on Duty   General Manager  Director of Finance  Rooms Division Manager

Objective： It is importance that the hotel is mandatory to backup all the system data and source program in order for emergency recovery purposes and indemnify the hotel from loss due to system break down. To stay in business in order to progress and have a data backup daily in the event system of disruption. Procedure： The system should backup daily, weekly and monthly, there should has 14 tapes for daily backup (PMS & other systems). The 14 tapes are used in one week cycle.

Objective ： IT system is a key tool in our daily operation and it is imperative to follow procedures to prevent the system from infected/attacked by viruses. In an integrated network system, any infection to a system could be disastrous and have great impact to the administration and our guests. Procedure： All workstations/personal computers should be loaded by the IT Department only with an updated and standardized version of anti-virus utility program and/or firewall enable

Objective ： For security purpose, computer system, either back office or front office, must be strictly controlled and limited to the access for only authorized person with delegated privileges and rights according to the assigned duties. Procedure ： User Application  Employee types will be segregated according to different positions/duties and will be configured by the IT Support Manager with the advice of the computer trainer during the installation of the system, and subje

Objective ： To ensure that there are adequate controls of Air-ticket expenses. Procedure ： According to hotel operating, usually, air-ticket booking is for business trip and expatriates’ benefit. The applicants complete by the Travel Authorization Form  The Applicant looks for 1-2 quotation by self. If for the benefit air-ticket, which need to be signed by HR first, and then forward it to Finance Department for reservation If for the business air-ticket, forward it to DOF&BS

Objective： All Hotel vehicles are centralized and administrated by the Transportation Department under the supervision of the Director of Rooms.  Utilization of car is subject to the Hotel procedures and approval. Procedure: A Transportation Request is needed for all unassigned vehicles with the following information. Name of user  Room number if for guest Destination  Reasons  Mileages, start and end reading should be indicated according to the meter The following approval s

Objective ： To ensure that there are adequate controls of flower arrangement. Procedure ： According to the need of the hotel, a list of permanent location of flowers arrangement, such as flower displayed at the reception counter and F&B outlets etc. should be pre-approved by the General Manager. Such quantity will be the monthly flower ordering from a pre-selected flowers supplier. Any additional ordering of flowers, such as for VIP guests or for banquet requirement etc. shou