Housekeeping

Why is this task important for you and our guests? Answers:  I understand that linen and uniforms must be well organized and stored systematically. I can show my professionalism. I know this ultimately impacts on the guest impression. STEPS HOW/ STANDARDS TRAINING QUESTIONS Uniform storage The uniform is placed on separate racks according to the section and department.  Each uniform has a code number in a visible place and they are placed in consecutive sequence on the rack.

Why is this task important for you and our guests? Answers:  I understand that without a repair book we would have no control. This book helps us to prioritize our task and ensure we action all jobs I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Report Staffs who have problems with their uniforms should inform the Uniform Attendant. The Uniform Attendant must record the problem in the Uniform Repair Book under date, type of repair, uniform number and r

Ruined linen to be disposed.  Guests do not appreciate receiving linen that has holes or is stained. Guest pay a good room rate and expect quality linen. Why is this task important for you and our guests? Answers:  I understand that linen needs to well maintain. I understand that I have to take the responsibility for the quality of the linen. I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS  Spotting discarded linen  Place it aside. Do not mix with the o

Hotel to maintain the quality and color of their linen.  I don’t appreciate receiving napkins, table clothes, and bed linen which have holes or which are obviously old. Why is this task important for you and our guests? Answers:  I understand that my linen needs to well maintain. I understand that I have to take the responsibility for the quality of the linen? I can show my professionalism. I know this has impact on the guest impression. STEPS HOW/ STANDARDS TRAINING QUESTION

It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place. Why is this task important for you and our guests? Answers:  I understand that my Uniform must be clean and well maintained. I understand that I have to take the responsibility for my Uniform. I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Uniform cleaning Staff has to exchange their uniform at the Uniform Room

Guest Expectation: I expect employees performing the same job to wear the same uniform.  When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned. Why is this task important for you and our guests? Answers:  I understand that it is important to regularly check the number of Uniforms. I understand that I must take responsibility for my Uniform? I can show my professionalism. STEPS HO

Guest Expectation: I expect all employees to be well dressed and their uniforms to be clean and well presented. Why is this task important for you and our guests? Answers:  I understand the reasons why a procedure for uniform collection must be in place. I know how to get a new Uniform and linen. I know where I can change my uniform. I know well groomed employees enhance the image of a hotel. I can show my professionalism. STEPS HOW/ STANDARDS Issuance-Procedures for New Hire

Guest Expectation: General cleaning should be arrange on every day, to show our care for our staff. Why is this task important for you and our guests? Answers:  I understand the importance of having clean staff lockers.  This represents our cleanliness and image behind the scene.  This shows our professionalism.  STEPS HOW/ STANDARDS TRAINING QUESTIONS Check the material Test the wallpaper by cleaning a hidden part, e.g. behind the bed headboard, or at a little corner.  Why d

STEPS HOW/ STANDARDS TRAINING QUESTIONS Check the material Test the wallpaper by cleaning a hidden part, e.g. behind the bed headboard, or at a little corner.  The daily cleaning of vertical ashtray   Update of the small white gravel in the ashtray, make it no sputum stain or trash, the log on the               gravel is clear.   Trace the dust of the ashtray surface every day, often maintains the ashtray non-dust, non-dirt  Carries on the replacement in to in the ashtray gar

Guest Expectation: I expect cleaning equipment to be out of my sight.  I expect there to be a storage facility in the hotel which is used. Why is this task important for you and our guests? Answers:  I understand the importance of properly storing equipment. It is important for us to take good care of our equipment, so we can save money for the hotel We can show our professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Storing Ensure that all tools, equipment and cleaning

Why is this task important for you and our guests? Answers:  I understand the importance of using the right chemical for the right material It is important for us to take good care of our material, as this shows our professionalism. Shine up SHINE UP is a furniture polish that comes in an aerosol can. To be used in diluted form. Are there other brands which do the same job? Forward FORWARD is a general-purpose cleaner used for daily cleaning of most surfaces To be used 1:10 p

Guest Expectation: I expect Restaurants to be clean.  I want to enjoy my food and beverage in the comfort of hygienic and sanitized environments. Why is this task important for you and our guests? Answers:  I understand the importance of having clean restaurants. It is important for us to take good care of our restaurants, as this keeps our image high. We can show our professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS  Entrance Check to ensure that doors are clean and w

Guest Expectation: Even though I don’t see back of house, I expect back of house areas to be as clean, and organized as front of house areas.  I don’t understand how the front of house can be clean and sparkling if the back of house is dirty. Why is this task important for you and our guests? Answers:  I understand the importance of having clean back of house. This represents our cleanliness and image behind the scene. This shows our professionalism. It shows my professionali

Guest Expectation: I expect that carpets are clean and not worn. I don’t like observing spots after breakfast which are still there the next day.  I expect people who work in upscale hotels to be detail oriented. Why is this task important for you and our guests? Answers:  I understand the importance of spot cleaning. I understand that it is not always necessary to clean the whole carpet. It is important for us to take good care of our material, as this shows our professional

Guest Expectation: I expect floors to be clean in a hotel.  Special care needs to be taken on stone floors, as dirt cannot easily be seen on this material. Why is this task important for you and our guests? Answers:  I understand the importance of having clean stone floors. It is important for us to take good care of floors, as this shows our professionalism STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation equipment Prepare a bucket of diluted all-purpose cleaner in hot wa

Guest Expectation: I expect public area restrooms to be clean and regularly checked. Why is this task important for you and our guests? Answers:  I understand the importance of having clean sanitary areas. I can increase the GSI score. It shows my professionalism. I understand that cleanliness is important for the image of our hotel. It shows my professionalism. I understand that cleanliness is important for the image of our hotel. STEPS HOW/ STANDARDS TRAINING QUESTIONS Entr

Guest Expectation: I expect brass items to be well polished and free of fingerprints. Why is this task important for you and our guests? Answers: I understand the importance of having polished brass It is important for us to take good care of our material, as this shows our professionalism We can increase our GSI score. STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation Prepare some damp and dry cloths. Chemical: Use BRASSO for solid brass only.  Don’t use it on any other me

Guest Expectation: I expect the hotel lobby to be impressive. I expect it to be clean and the ambiance enhanced by pleasant people and surrounds such as music, candles and flowers in accordance with the design. I expect to be greeted in the Lobby. Why is this task important for you and our guests? Answers:  I understand the importance of having a clean Lobby. It is important for us to know how we can create such a great first impression. We can increase the GSI score. STEPS H

Guest Expectation: I expect toilets to be regularly cleaned Why is this task important for you and our guests? Answers:  I understand the importance of having clean sanitary areas. It is important for us to take good care of toilets, as this shows our professionalism. We can increase our GSI score. STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation Prepare all the cleaning tools and chemicals that are required. Why do I need to prepare all this items for cleaning a toilet? C

Guest Expectation: I expect the hotel to be regularly vacuumed. I recognize a dirty hotel and the image of the hotel suffers when this is the case. Why is this task important for you and our guests? Answers:  I understand the importance of having vacuumed carpet. This is part of our image. It is important for us to know, how we have to vacuum. We can increase the GSI score.  We can show our professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation Make sure the mac