HOW TO CLEAN THE LOBBY

Guest Expectation: I expect the hotel lobby to be impressive. I expect it to be clean and the ambiance enhanced by pleasant people and surrounds such as music, candles and flowers in accordance with the design. I expect to be greeted in the Lobby.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of having a clean Lobby.

2. It is important for us to know how we can create such a great first impression.

3. We can increase the GSI score.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare the vacuum cleaner, dust cloth, furniture wax, high-speed polisher with pad, rubbish bag, soft brush, window squeegee and general- purpose cleaner. Put “Work in progress sign” in place.	Why do I need to prepare all this items? Is this sign really important?
Pick up trash	Collect trash from the rubbish bins. Empty all cigarette butts from ashtrays and wipe clean with a damp cloth.	Do ashtrays really need to be clean? How frequently should they be checked? How can I empty ashtrays? Can I use gloves?
Polish metal	Use a cleaning cloth to polish metal parts.
Clean plant /flower pots	Pick up cigarette butts from pots by using a pair of tongs. You may have to dust leaves if living in a dusty environment.	Why do cigarette butts end up in plant pots?
Vacuum wall panels(Check if necessary)	Attach the brush head to the cleaner and vacuum the wall panels. Ensure wall panels are free from dusts.	Do I need to vacuum first before I start polishing the marble?
Safe Deposit Room	Take the vacuum cleaner and vacuum the Deposit Room. Ensure the reception desk in this Room is dust free. Polish the wood.	Is the Deposit Room part of the Lobby Why do I need to polish the reception in the room?
Reception and Concierge Desk	Ensure these desks are dust free and polished. Metal as metal wood as wood.	Why is this important?
Back of FO	Ensure back of front office is clean vacuumed and dusted.
Windows or doors made of glass	Ensure all glass parts as windows and doors are cleaned.
Clean marble floor	Ensure the marble floor is polished regularly.
Sitting area/Lobby lounge	Ensure all cushions and sitting areas are vacuumed or shampoo if necessary.
General	Detailed cleaning the lobby should be done during the night or at off peak times.   Routine cleaning should be done at regular intervals throughout the day to maintain the cleanliness standards. Ensure you use the correct cleaning agents on each different material.
Report defects	Report maintenance problems immediately if  found while cleaning	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

1. What is important when preparing to clean the Lobby?

2. What time should the Lobby generally is cleaned?

3. How many times throughout the shift should the lobby is checked for cleanliness?

4. What cleaning agent do you need for the Lobby?

5. Define the parts to clean in your Lobby.