NEW UNIFORM REQUEST

Guest Expectation: I expect all employees to be well dressed and their uniforms to be clean and well presented.

Why is this task important for you and our guests?

Answers: 

1. I understand the reasons why a procedure for uniform collection must be in place.

2. I know how to get a new Uniform and linen.

3. I know where I can change my uniform.

4. I know well groomed employees enhance the image of a hotel.

5. I can show my professionalism.

STEPS	HOW/ STANDARDS
Issuance-Procedures for New Hire	Every staff has to have a uniform issued, must complete a uniform issuance form with the approval of their department needs. These forms are detainable at Human resource department. Staff must supply the following information. Name　 Department　 Staff Number　 Full time or Casual Staff　 Each full time staff will be issued with 2 full sets of uniforms. 1 for staff to wear.　 1 set in laundry for cleaning　 Each Casual Staff Member will sign out their uniforms as needed. These will be taken from the casual uniform pool kept for each set department. The uniform will then be signed back in at the end of their shifts. Casual staff should not be issued with full time staff uniforms nor should other full time staff be given uniforms other than those. Seamstress \ uniform attendant will fit the new staff with their uniform. If a new uniform cannot be found from those available in the uniform pool, then new ones are to be ordered. This will be done via a weekly purchase system between the hotel and the uniform supplier. Alterations are to be kept to a minimum, i.e. pant hems, skirt hems etc. This allows the uniform to be re-issued upon resignation. If an extra small or large is required, then it is to be ordered from the supplier. The staff will sign the issuance form and will receive 1 set of full uniforms. The other 1 will remain in the uniform room Seamstress \ Uniform attendant will explain to the new staff the procedures on changing uniforms and the responsibility of the staff for their own uniforms. The staff will be informed that. It will not be tolerated for soiled uniforms to be left on the locker room floor or in any other place other than that specified. Uniforms are not to be worn outside of the hotel unless in the course of duty. This must be authorized by the relative Department Head. Staffs that do not take care of their own uniforms to a certain degree will be held responsible for any damage loss of theft. Uniforms are an expensive item and should be respected as such.
Uniform Coding.：	Once the staff has been fitted, the uniform attendant will select and individually code each piece with the staff given number. The numbers will be based on the departmental breakdown used by accounting. This allows the laundry to charge each department for dry cleaning and laundering charges.(Please see attached department list). Will determine staff code with Human Resource at a later date.。 All uniforms will be coded and placed on hangers, which are also with the same number. Uniforms will then be stored in the uniform room under the correct department and in order of staff number. Upon resignation or termination, the uniforms will be removed from the rack and decoded; it will then be placed back into the uniform pool, providing they are still in good condition. The issuance form will then be filed by the uniform attendant in the appropriate area.
Operating Procedures	When the order is placed the Executive Housekeeper has to ensure that specifications are complete and accurate, i.e. color, size, fabric type, tag for uniform code, etc. Uniform Room Operating Hours: 7:30am-18:00pm   Uniform exchange will be a dirty uniform for a clean one The uniform attendant will not issue clean uniform to a full time staff without a dirty uniform being returned. The same applies for Chefs aprons, caps, neckties, and banquet bow ties and comber bunds. To overcome the staff’s complaints that locker and return it with collection of the new uniform prior to their shifts' beginning, or they may return it and the uniform attendant will log that it has been received and a new one will be issued prior to commencement of your shift. Empty bins are positioned by the uniform counter for dirty uniforms. Staff may either store used uniforms in locker and exchange at the beginning of their next shift, or place dirty uniforms in bags provided by the laundry bins and mark their uniform codes on the laundry bags. They are then left in the dirty uniform trolley. In the beginning of the shift, the uniform attendant will then remove bags from bin and log all numbers in the returned uniform log. When the staff comes for a clean one, the uniform attendant can check back in the logbook to make sure that a dirty one has been returned before issuing a new one. Casual staff will sign out uniforms as required. They will sign uniform back in at the end of their shift. Should they finish outside of uniform room hours, the same procedures should be followed, with the staff placing uniforms in a bag and marking their names on it. The uniform attendant will again log their name to ensure that it has been returned.
STORAGE	Laundry will collect dirty uniforms at set times. They are laundered and returned to laundry room.。 Uniform attendant has to check every uniform being returned from the laundry for the following: -Buttons missing　 -Mending　 -Stains etc.　 Uniforms are placed back on coded hangers and returned to their correct department allocation. Any uniforms beyond repair are to be placed and old uniforms logged in discarded log and are to be discarded.
TRANSFER\PROMOTION	The old issuance is removed from the file and replaced with the new issuance form, which will contain all relevant information. The old uniform is removed from rack and decoded. Attendant must check all old uniforms are accounted for, so that the new uniforms can be selected and coded with the staff’s name. Uniforms are then de-named and returned to uniform pool.
ORDERING\STOCKTAKING	Opened uniform stock is to be checked and inventoried. An ongoing ordering system is then set up for replacement of damaged uniforms and extra uniform requirements. It must be ensured that the uniform supplier can fulfill small orders without long time delays. Any stock that needs to be replaced through damage, loss or theft must be logged on a weekly basis in the uniform order log. If a new staff cannot be fitted with a uniform from the uniform pool, new uniforms are to be ordered. These are also noted in the uniform logbook. The orders from the order log are collated and transferred to a purchase request form. This should be done on a monthly basis or as often as required. The purchase request is then submitted for the approval and the orders sent to the supplier. Uniform attendant must check stocks against invoice to ensure all goods are correctly received. A copy of the invoice is made and all new stock must be counted and added to the ongoing stock inventory. The invoice copy is then filed. A full stock take of all inventories will take place each month. Any losses or discrepancies will be noted and reported to Executive Housekeeper. Department Code Front Office -FO  Housekeeping-HK　 Engineering  -ENG Sales /Marketing –S&M　  Human Resources-HR  Accounting Purchasing-FC Security-SEC Kitchen-K SPA- Food and beverage –F&B

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when new employees are coming?

2. Who has to ensure the PR is in place?

3. Who controls the quality?

4. Who places the order?

5. What happens when the new linen or Uniform is delivered?

6. What do I have to consider when the Uniform is issued?