INSPECTING F&B OUTLETS

Guest Expectation: I expect Restaurants to be clean.  I want to enjoy my food and beverage in the comfort of hygienic and sanitized environments.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of having clean restaurants.

2. It is important for us to take good care of our restaurants, as this keeps our image high.

3. We can show our professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Entrance	Check to ensure that doors are clean and working properly – particularly doors into the kitchen. Ensure that hinges and handle are clean and there are no scratches on the surface.   Check the ceiling to ensure it is free of cobwebs and that the light is working.	Why do I have to check if the door is working? How can I check the ceiling?
Wall	Check the wall to ensure it is clean and stain free. Check the pictures on the wall to ensure that they are dust free. Check the light switches and sockets to ensure that they are clean.	Why do I need to check the wall? What happens if pictures are not hanging straight? What do I have to check about the switches?
Floo	Check the floor skirting to ensure it is clean and not damaged. Check the floor to ensure it is clean and free of debris and stains.  Deep cleaning of floors in busy outlets – such as the Breakfast area should be periodically deep cleaned.	What do I need to do when the skirting is damaged? Why should the floor be stained?  How frequently should be outlets be deep-cleaned?
Furniture	Check upholstery to ensure it is clean and free from stains. Remove cushions to check underneath and ensure there is no hidden rubbish. Check tables and chairs including the legs to ensure they are clean.。	Do I have to check as below cushions? Do I have to check table by table and chair by chair?
Buffet counter	Check around buffet counter area. Ensure it is free of food droppings and stains.	Why is this often a particularly stained location?
Plants/flowers	Check the pots/vases to ensure they are clean and free form cigarette butts.	Why are cigarettes found in plant pots?
Windows	Check windows and curtains to ensure they are clean. Always pull curtains and check behind them to ensure that area has been cleaned	How should I clean the window?
Fire prevention facilities	Check exit signs to ensure it is clean and working. Check fire hose and extinguisher to ensure they are clean.	Why do Emergency signs need to be clean?
Exit and entrance to the kitchen	Check the floor and mat to ensure that they are clean and properly placed. Lift up the mat to ensure it is clean underneath.	Why is it important to clean the entrance to the kitchen?
Report defects	Report immediately any maintenance problems found while cleaning.	Why do I have to report them immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when cleaning wallpaper?

2. What should you never use to clean wallpaper?

3. What do you need to dry the wallpaper?