HOW TO VACUUM

Guest Expectation: I expect the hotel to be regularly vacuumed. I recognize a dirty hotel and the image of the hotel suffers when this is the case.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of having vacuumed carpet. This is part of our image.

2. It is important for us to know, how we have to vacuum.

3. We can increase the GSI score. 

4. We can show our professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Make sure the machine is working and the accessories are ready, i.e. hose, nozzle, flat nozzle and round brush as well as scissor. Put “Work in progress sign” in place.	Why do I need to have cleaning material available? Why do I need to put a sign?
Cleaning	Pick up pieces of paper, trash or other items, i.e. paper clips, etc. from the floor. Check for stains or loose threads, remove stain using “Spot clean” SOP. If there are loose threads, cut them off with scissors. Plug in and switch on upright vacuum cleaner. Vacuum the floor carpet, starting from the inner corner of the area using, overlapping strokes. Pull the vacuum cleaner backwards and push forward again to start another section. Pay attention to areas under the sofa and table. Vacuum the floor skirting and edges using the crevice head and round brush.	Why do I need to vacuum the area before? Why do I have to keep this system? What do I have to do to spray shampoo? What strokes do I have to use? What do I have to do when a section is complete?
Finish cleaning	When job is complete, empty the dust bag, wipe the cord and wind it around the cord clip neatly. STOP USING THE MACHINE IF ANY SMELL OR BURN ACCURES!	Why do I need to empty the dust bag? ACCURES! Why do I need to wipe the cord neatly before storing?
Storage	Return vacuum cleaner to the store and place neatly on shelf	Where do I need to store the chemicals?
Report defects	Report immediately any maintenance problems found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when preparing to vacuum?

2. What is the movement when vacuuming?

3. Do you need any chemicals?

4. Where do you start vacuuming?

5. What do I have to consider when storing the equipment?