HOW TO CLEAN AN URINAL BOWL

Guest Expectation: I expect toilets to be regularly cleaned

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of having clean sanitary areas.

2. It is important for us to take good care of toilets, as this shows our professionalism.

3. We can increase our GSI score.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare all the cleaning tools and chemicals that are required.	Why do I need to prepare all this items for cleaning a toilet?
Cleaning	Flush the urinal first. Sprinkle toilet disinfectant bowl cleaner on the inner bowl and leave for 5 minutes. Wearing rubber gloves, scrub the inner part of urinal with a toilet brush, paying attention to the rim. Clean urinal thoroughly to prevent the build-up of grime. Flush the urinal to rinse and clean the toilet brush as well. Clean the outer part of the urinal and the pipe sing general-purpose cleaner and a scrubbing pad. Rinse the outer part with a sponge and water. Dry with a cleaning cloth. Clean the wall around or under the urinal with general-purpose cleaner and a scrubbing pad.	What chemical is this cleaner? Why do I have to wait 5 minutes? Why do I need to wear gloves? If I do not clean the toilet, what will happen? Why do I need to flush after cleaning? Why do I need to clean as well outside? How do I rinse the outer part? Why do I also need to clean the outer part?
Report defects	Report immediately defects noted while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

 Summary questions:

1. How frequently should the urinal be cleaned?

2. Is there a preferred time to clean?

3. What do I need to prepare?

4. Why is it important to disinfect urinal bowls?