REPAIR OF LINEN

Hotel to maintain the quality and color of their linen.  I don’t appreciate receiving napkins, table clothes, and bed linen which have holes or which are obviously old.

Why is this task important for you and our guests?

Answers: 

1. I understand that my linen needs to well maintain.

2. I understand that I have to take the responsibility for the quality of the linen?

3. I can show my professionalism.

4. I know this has impact on the guest impression.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Repair Log Book	Linen Attendant or F&B staff must record clearly the repair/mending required in the Repair book. Linen Attendant is to replace the damaged linen and place linen at the seamstress area.	Why do I have to record the problem? Where do I have to place the linen?
Repair	The Linen Attendant has to check the Repair books and proceed with the repair or mending. If the linen is badly discolored, out of shape or has been repaired many times, the Linen Attendant has to record this in the Log Book and report to the Executive Housekeeper. If bed sheets require repairing in the center, they must be placed together with discarded linen for the next linen inventory. After the inventory, damaged  linen can be converted into pillow-cases or baby cot sheets  Please contact Executive Housekeeper if any damage has been found.	What do I have to check in the repair book? Why do I have to record damaged linen into the record book? What can you make out of damaged linen?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is the responsibility of the F&B Attendant?

2. What is particularly important about the repair book?

3. What can you do with damaged large linen?