Banquet

That the function room is refreshed during breaks with new glasses, mints, etc. and that the room is tidied as much as possible in a timely manner without disturbing the guests too much. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the room is made ready for the next session To ensure the guests has enough equipment and utensils to continue their meeting / event STEPS HOW/ STANDARDS TRAINING QUESTIONS Refresh room only

That the buffet is set up in a clean and proper way with sufficient and clean equipment, enough food for the number of guests with enough space to move around and an efficient flow. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the buffet is big enough with enough space to move around it for the guests To ensure the buffet has enough food for the number of guests STEPS HOW/ STANDARDS TRAINING QUESTIONS Check the buffet

The staff is knowledgeable about the service and the event and is able to fulfill any reasonable request in a friendly and timely manner. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the staff understand what is required for the event To ensure the service is done in the proper way STEPS HOW/ STANDARDS TRAINING QUESTIONS Line up the staff Staff to sand straight in one straight line.   Why should you line up the staff?

That the bar for banqueting is set up in a clean and presentable manner, completely stock with the required range of beverages and equipped with clean and polished glassware. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the beverage section is ready on time to serve the guests To ensure the bar has sufficient equipment for the events’ operation To ensure there is enough beverage stock for the event STEPS HOW/ STANDARDS

That function rooms are opened on time, at least 30 minutes before the event starts, with the right set up and equipment and with proper staffing levels. Why is this task important for you and our guests? Answers:  To maximize guests satisfaction To ensure the room is set up according to the event order To ensure sufficient staffing is scheduled on time. STEPS HOW/ STANDARDS TRAINING QUESTIONS Open the door and check the room Switch on the lights, check the temperature and ch