HOW TO ESTABLISH A STAFF BRIEFING

The staff is knowledgeable about the service and the event and is able to fulfill any reasonable request in a friendly and timely manner.

Why is this task important for you and our guests?

Answers: 

1. To maximize guests satisfaction

2. To ensure the staff understand what is required for the event

3. To ensure the service is done in the proper way

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Line up the staff	Staff to sand straight in one straight line.	Why should you line up the staff?
Check grooming	Check grooming of the staff at the same time. Check:  Hair           Nails          Uniform     Shoes         Body odor	Why should you check grooming at the same time?
Do the briefing	To conduct pre-service briefing on: Number of guests for the event Meal type – set menu/buffet Service type Station & job responsibilities allocation per staff VIP’s Any other information the staff need to know to fulfill guests’ requests or to give to good service	Why should you brief the staff on so much information? Why should you brief the staff any other info required to serve the guests?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should you line up the staff?

2. Why should you check grooming at the same time?

3. Why should you brief the staff on so much information?

4. Why should you brief the staff any other info required to serve the guests?