Food & Beverage

Guest Interactions Associate proactively greets guests whenever possible; for example, engineer passing by in the corridor. Associate is extremely well-spoken, polite and clear, avoiding slang and phrase fragments. Associate readily smiles and maintains an engaging expression Associate makes eye contact, and keeps focus on the guest. Associate exhibits a genuine sense of interest and concern for guest’s satisfaction. Associate exhibits the ability to anticipate needs; not alw

General Interactions Associate proactively approaches guests whenever possible; guests on queue are acknowledged. Associate is extremely well-spoken, polite and clear, avoiding slang and phrase-fragments. Associate readily smiles and maintains an engaging expression. Associate makes eye contact, and keeps focus on the guest. Associate exhibits a genuine sense of interest and concern for guest’s satisfaction. Associate exhibits the ability to anticipate needs; not always requi

Guest Expectation: I expect that the phone is picked up within 3 rings and to be greeted over the phone with a friendly and smiley voice by an experienced well-trained staff member who is knowledgeable about the menu and the outlet details. Why is this task important for you and our guests? Answers:  To ensure the phone is picked up in a professional and timely manner To maximize the guest satisfaction Orders should be taken complete and efficient, while suggestion options t

Guest Expectation : I expect the staff to arrange me a seat in a friendly, efficient and warm manner without a reservation, offer alternatives if the restaurant is full. Why is this task important for you and our guests? Answers:  To maximize the guest satisfaction To ensure the guests who without a reservation got the professional service To ensure the alternatives are offered if the restaurant is full STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Greet the guest. Watch out for

Guest Expectation : I expect the highest levels of health and sanitation to be practiced at all times by hotel staff. Why is this task important for you and our guests? Answers:  To understand that these are important aspects of all jobs in the hospitality business. To understand what the guest expectations are. To be able to comply with these standards STEPS HOW/ STANDARDS TRAINING QUESTIONS Our Standard Service staff must maintain a high level of personal hygiene.   Hands w