HOW TO OPEN A FUNCTION ROOM

That function rooms are opened on time, at least 30 minutes before the event starts, with the right set up and equipment and with proper staffing levels.

Why is this task important for you and our guests?

Answers: 

1. To maximize guests satisfaction

2. To ensure the room is set up according to the event order

3. To ensure sufficient staffing is scheduled on time.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Open the door and check the room	Switch on the lights, check the temperature and check if the room smells fresh. Check the setup of the tabletop according to the event order and check readiness of the utensils in the Service Station. All must be ready for service 30 minutes prior to the functions start and the guest arrive. Ensure that all of the preparation is done in time. Arrange the appropriate assignments to the staff.	Why do you switch on the lights? Why should you check the temperature? Why should you check if the room smells fresh? Why should you check if the room is ready? Why do you follow the event order? Why should you check the service station? Why should the room be ready 30 minutes in advance? Why should you arrange the staff?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why do you switch on the lights?

2. Why should you check the temperature?

3. Why should you check if the room smells fresh?

4. Why should you check if the room is ready?

5. Why do you follow the event order?

6. Why should you check the service station?

7. Why should the room be ready 30 minutes in advance?

8. Why should you arrange the staff?