POST-CONVENTION CRITIQUES

Goal: A post-convention (or conference) critique should be completed after all conventions/conferences.

SCOPE:

• To sum up the aspects of the convention/conference that went smoothly for all hotel departments.

• To critique problems and items that could use improvement in the future.

• To enable the Sales department and the Hotel in general to better handle conventions, conferences and groups in the future.

  
  

RESPONSIBILITY:

The Sales Manager that is responsible for the group.

PROCEDURE:

1. 1. Prior to the convention/conference, the Sales Manager will send a critique form to each Executive Committee member.

2. At the conclusion of the convention/conference, the Executive Committee member should complete the critique and return it to the Sales Manager. The Executive Committee member must seek input for the critique from all department managers.

3. All critiques must be returned to the Sales Manager within three days of the conclusion of the convention/conference.

4. The Sales Manager will then consolidate all critiques and distribute to the Executive Committee members, Sales Managers and Catering Managers.

5. Appropriate comments and notes should be placed in the group's file for future reference.

6. Suggestions and ideas for improvement should be discussed at staff meetings, Sales and Catering Meetings, and implemented for future conventions, conferences and groups.