FORGET SOMETHING PROGRAM

Goal: All hotels are to have in place a Service Recovery Program related to standard toiletry items such as toothbrush, toothpaste, etc. available complimentary at the Front Desk.

PROCEDURE:

1. Utilizing the attached example as a guide, please insure that you have a plastic stand up sign on the bedstand stating “Forget Something?” (see below)

2. Please insure that you have the appropriate supplies at the Front Desk and that all Front Office and Manager on Duty staff are informed.

3. The supplies are to be kept in Housekeeping on issue to the Front Office daily. If a guess were to call Housekeeping directly, then the Housekeeping staff would deliver the items.

4. Items are to be available on a 24-hour-basis.

5. The signage can be ordered from the Kalihara Company, Inc.- 0000 Mataram, Indonesia

6. Insure your hotel logo is placed on the new signage.

   
   

(YOUR HOTEL LOGO HERE)

“Forget Something?”

If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream,

razor or comb), just call the front desk and we will get you a complimentary replacement

right away