HOW TO MAKE A SINGLE ESPRESSO

Guests expect that espresso are fresh made and serve in a pre-heated cup by friendly and smiling staff.

Why is this task important for you and our guests?

Answers: 

1. To ensure maximum guest satisfaction  

2. To ensure espressos are made consistently

3. To ensure espressos are serve hot

4. To ensure a lemon twist and a cookie are served

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
1) Prepare mise en place	Go to the side station and put on a service tray an espresso cup, espresso saucer and an espresso spoon.   Make sure they are clean and dry.	Why should the equipment be clean and dry?
2) Go to coffee machine	Go to the coffee machine, carrying all items on the service tray. Be careful not to drop anything.	Why should you be careful not to drop anything?
3) Heat the espresso cup	Heat the espresso cup with boiling water from the machine.  Wait for 10 seconds. Pour the water out in the drain of the coffee machine.   Place a lemon twist at the 1 o’clock position, with the yellow side facing up, together with one cookie next to the lemon.	Why should you pre-heat the cup? Why should you wait 10 seconds? Why should you add a lemon twist?
4）Check if espresso cup and espresso saucer are clean	Ensure the espresso cup and espresso saucer are clean and no coffee has spilt on them.  If there has, wipe them with a damp clean rag.	Why should the cup and saucer be clean?
5）Press the espresso button	Place the espresso exactly underneath the spout of the coffee machine.  Press the espresso button. Wait till the machine has stopped pouring into the cup.  Remove cup and place on the espresso saucer.	Why should the cup be exactly under the machine sprout? Why should you wait for the machine to finish?
6）Align espresso cup and espresso spoon	Place the handle of the espresso cup at 4 o’clock position.      Place the espresso spoon at 4 o’clock position, underneath the handle of the cup.  The spoon’s handle must be pointing towards the guest.	Why should the handle be at 4 o’clock Why should the spoon be at 4  Why should the handle be towards the guest?
7）Put on tray	Hold the espresso saucer and lift with your index finger and thumb onto the cocktail tray.  Place carefully on the service tray. Not spilling anything.

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should the equipment be clean and dry?

2. Why should you be careful not to drop anything?

3. Why should you pre-heat the cup?

4. Why should you wait 10 seconds?

5. Why should you add a lemon twist?

6. Why should the cup be exactly under the machine sprout?

7. Why should you wait for the machine to finish?

8. Why should the cup and saucer be clean?

9. Why should the handle be at 4 o’clock?

10. Why should the spoon be at 4 o’clock?

11. Why should the handle be towards the guest?