HOW TO SERVING DRESSINGS AND SAUCES

Guests expect to be offered dressings and sauces to compliment my al-la-carte order. They expect staff to know the appropriate sauces and dressings to offer.  Guests expect service to be quick and friendly.

Why is this task important for you and our guests?

Answers: 

1. To maximize the guest satisfaction

2. To keep up 5 star image of the hotel

3. To ensure less stress during the operation time

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
1) Check the captains order	To make sure the correct dressing or sauce is served to the right guest. Elaborate on various sauces and dressings served with each dish.	How to check the captain’s order?
2) Approach the table	Walk towards the table and stand by the right side of the guest with right leg slightly in front of the table. Say: “Excuse me Sir / Madam or Mr. / Mrs. XXX, may I serve the dressing / sauce?” Serve the children/ladies first, then the gentlemen and followed by host. (Move clock wise around the table).	Why should you have your right leg slightly in front?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. How to check the captain order?

2. Why should you have your right leg slightly in front?