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Technology in Hospitality : Redefine the Way You Treat Your Guests

Traditionally, tourism has been one of the largest foreign exchange earners in Sri Lanka. The country takes its pride as a tropical island blessed with history, culture, and nature and is best known globally for its hospitality, making it a perfect destination for international and local travelers seeking a peaceful or adventurous escapade.

Hotel Check in Process - Media from WiX
Hotel Check in Process - Media from WiX

Now, more than ever, the value of tourism and hospitality in the country’s economy is highlighted. Owing to the strict vaccination regulations, loosening quarantine protocols and the rise of revenge travel, the country’s tourism industry is making its comeback in the new norm.

That said, there is no doubt that the pandemic will change how we travel in future, with digitalization and health protocols heavily influencing the choices of tourists.

For hoteliers, this means looking for new avenues—cue practices like contactless check-ins, and reduced foot traffic within indoor spaces, that guarantee the safest and the comfiest travel experience as they visit the paradise island.

As innovators in hospitality solutions, this is where IDS Next step up to help hoteliers to navigate the new norm while providing the ultimate guest experience.


Our enterprise technology solutions range across cloud, on-premise and hybrid systems built for hoteliers to streamline their operations, from managing daily administrative operations to ensuring an ultimate guest experience.

  • IDS NEXT’s hotel Property Management Systems (PMS) facilitate contactless check-in, front office management, guest request and housekeeping management, finance, inventory management and procurement. This award-winning software also automates and streamlines front and back-office hotel operations, covering all departments.


  • Cloud-based guest services modules improve the customer experience by providing convenient check-in methods that reduce in-person contact. It provides a complete contactless journey for guests from check-in to check-out, with the entire guest journey guided through digital links and QR code scans that eliminate all touchpoints.

  • Cloud POS systems further facilitate secure payment portals, enabling swift and contactless transactions.


  • Centralized based Solutions makes chain or group hotels manage hotel operations centrally from different geographical locations.

  • All solutions are certified under IS0-27001 and PCI DSS security standards to keep your data safe at all times. This not only enhances the security of hotel operations but also boosts the trustworthiness of data with guests.



But why choose IDS solutions in creating that seamless journey for your guests? Our Enterprise Full-Stack solutions feature the latest tools that can be deployed at any hospitality property, ranging from hotels and restaurants to wellness centres, clubs and leisure sites, making them ideal for multiple businesses operating within the hospitality industry. At IDS Next, we also ensure flexibility and easily deployed implementations. Moreover, our Cloud solutions are also available in single modules and as an all-in-one solution to meet your unique hotel and hospitality management requirements.

 

About IDS NEXT

IDS Next is the leading provider of smart hotel software across Southeast Asia, the Indian Ocean, the Middle East, Africa, and Oceania, serving over 6,000 customers in 45 countries with $10 million in daily transactions and 300,000 daily check-ins.

 

About the Author

Nandika Udupihilla Vice President & Country Head, Indian Ocean – Sales Looking after entire Sri Lanka and Maldives, Nandika as a VP is responsible for the Sales and Operations team encompassing hospitality software. His years of expertise in IT and strategic management has helped in contributing to streamlining the technological needs of IDS clients. Apart from his core strength of software sales, he also extends the help to clients in post-sales services to ensure satisfaction and leveraging to IDS next world class Hotel ERP.

He is responsible for assessing company progress, sales and marketing successes apart from forecasting sales budgets, sales growth or declines and forecast new business leads. He is also responsible for building the company’s brand by devising promotional plans involving in product positioning and global brand positioning. Nandika is responsible for ensuring that all aspects of a business operate smoothly and ensure that a business’s in-country affiliate adheres to all country regulations and cultural guidelines. He is extremely good in painting too. He plays guitar and holds special corner for music.

 



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