HOW TO FOLD NAPKINS

Guest expect the napkins are clean, in good condition and well folded at the restaurant.

Why is this task important for you and our guests?

1. To maximize the guest satisfaction

2. To keep up 5 star image of the hotel

3. To ensure less stress during the operation time

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
1) One pile of napkins has to be placed on the worktop.	Ensure that the worktop is clean and dry.  Emphasize the importance of hygiene	Why the worktop should be clean and dry?
2) Open up the pile of napkins.	Stained, torn and faded napkins must be separated.  What has to be done with napkins that are: 1. Stained – are returned to laundry area for rewashing. 2. Torn - are returned to housekeeping for write off.  3. Faded - Are folded and may be used as underlines.	How to separate the napkins?
3) Ensure that the back side of the napkin is facing up before folding it.	Explain the difference between the two sides	Why the back side of the napkin should be facing up?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why the worktop should be clean and dry?

2. How to separate the napkins?

3. Why the back side of the napkin should be facing up?