HOW TO PREPARE SALT AND PEPPER SHAKERS

Guest expect that the salt and pepper shakers are clean, easy to use and set properly.

Why is this task important for you and our guests?

Answers: 

1. To maximize the guest satisfaction

2. To keep up 5 star image of the hotel

3. To ensure less stress during the operation time

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
1) Collect the shakers	Collect all the salt / pepper shakers from the back station.	Where can you find the shakers?
2) Separate the shakers	Separate and differentiate the salt and pepper shakers. (Shaker with 5 holes-pepper and 3 holes-salt)	How to separate the shakers?
3) Check the shakers	Pour out the salt and pepper into a separate plastic container.  Shakers must be clean, without any chips	Why should you pour out the salt and pepper into a separate plastic container?
4）Clean the shakers	Send the salt and pepper shakers to the stewarding for washing. Do not send the plastic stoppers.  Collect all the salt / pepper shakers from the stewarding, clean and wipe them dry.	Why should you send the salt and pepper shakers to the stewarding?
5) Fill in the shakers	Once the salt / pepper shakers have been dried, use a funnel to fill the salt and pepper into the respective shakers.  Fill only up to ¾ full. Add rice grains to the salt shakers and mix them well with the salt.  Insert stoppers Wipe off any spillage and make sure that shaker is clean.	1.  Why should you add rice grains to the salt shakers and mix them well with the salt? 2.  How much full should you fill up the shakers?
6）Repeat the same procedure	Ensure all the salt and pepper shakers are cleaned and refilled properly.

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Where can you find the shakers?

2. How to separate the shakers?

3. Why should you pour out the salt and pepper into a separate plastic container?

4. Why should you add rice grains to the salt shakers and mix them well with the salt?

5. How much full should you fill up the shakers?