HOW TO PREPARE THE BLACK TEA FOR BREAKFAST SERVICE

Guest expect the staff to serve the fresh and hot black tea for them in a timely and professional manner during their breakfast.

Why is this task important for you and our guests?

Answers: 

1. To maximize the guest satisfaction

2. To keep up 5 star image of the hotel

3. To ensure less stress during the operation time

	W/ STANDARDS	TRAINING QUESTIONS
1) Prepare the kettle for hot water	The kettle should be polished, in good condition and without an unpleasant smell.	How to check the quality?
2) Fill in kettle	Use the Water Boiler to fill in kettle Do not open too much the Water Boiler to prevent scalding. Fill the kettle in 90%.	Why should you fill the Kettle in 90%?
3) Put the black tea bag.	Put the teabags into water kettle.	1.  Why should you put XX teabags?
4）Clean kettle.	Tie the tea bags in the kettle handle and cover it. Clean the kettle, ensure the surface is clean.	Why should you tie the teabags in the kettle handle?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. How to check the kettle?

2. Why should you fill the kettle in 90%?

3. Why should you put XX teabags?

4. Why should you tie the teabags in the kettle handle?