HOW TO THANK GUEST UPON DEPARTURE

Guest expect to be thanked for their business and support ( They can easily go somewhere else because there is a wide range of other places They can choose from) and to be requested to come back soon.

Why is this task important for you and our guests?

Answers: 

1. To maximize the guest satisfaction

2. To thank guest for coming to make him/her feel good to give us their business

3. It also gives you a last change where the guest might give you direct feedback about his experience before he leaves

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Guest is leaving.	Pull the chair slightly away when the guest stands up. Return hand coats/case bag to guest.(if any) Stand upright with smile and eye contact.	Why should you pull the chair away for the guest? Why should you help the guests with his/her coat or bag? Why should you have eye contact?
2) Bid farewell to the guest.	Say, “Thank you, Mr. / Mrs. XXX or Sir/Madam (if you don’t know their name by then), Have a pleasant day.” Any staff that sees the guest upon walking out to the entrance should stand upright with smile and eye contact with the guest and say “Thank you”.	Why should you thank the guest? Why should you wish the guests a pleasant day?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should you pull the chair away for the guest?

2. Why should you help the guests with his/her coat or bag?

3. Why should you have eye contact?

4. Why should you thank the guest?

5. Why should you wish the guests a pleasant day?