AI Site Chat : Your 24/7 Digital Concierge
- Askar DG KAMIS
- 3 hours ago
- 2 min read
In hotel operation, guests often have questions late at night or when your front desk is very busy.
The AI Site Chat is a smart tool that lives on your website to help your guests immediately, no matter the time.
It works by scanning your website to understand your rooms, services, and policies so it can provide helpful answers and guide guests to the right pages.
What the AI Site Chat Can Do for You:
Turn Visitors into Guests: The AI can suggest specific rooms or spa services to visitors, helping you increase your sales.
Provide 24/7 Support: Your guests can get answers to common questions instantly, even when your team is off-duty.
Take Control Anytime: You can see live conversations in your inbox and "take over" the chat whenever you want to speak to the guest personally.
Match Your Hotel's Style: You can change the colors and design of the chat box so it matches your hotel's beautiful branding.
Important: Training Your AI
Because this AI learns from the public information on your website, it is very important to test and train it before you turn it on.
Check for Accuracy: Sometimes, AI can give incorrect information. We recommend asking it common guest questions in the dashboard first.
Correct the Answers: If the AI gives a wrong answer, you can correct it. This teaches the AI exactly how you want it to behave and speak to your guests.
Stay Connected
If the AI cannot answer a complex question, it can provide a contact form so the guest can leave their details. You can then get back to them when you are back at your desk. It’s a perfect way to make sure you never miss a potential booking.
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