City Ledger – Back Office Adjustment

Objective ：

Errors in account balances will occur; also foreign currency payments and credit card remittances will occasionally require adjustments, even when the balance invoiced is correct.

Procedure ：

1. The Director of Finance & Business Support must personally approve all adjustments to City Ledger account balances, before the completion of the adjustment in the A/R System.

2. The adjustment voucher must contain:

1. Guest name and folio number or credit card master and date

2. Amount and date

3. Reason for adjustment, with supporting documents

4. Signature of preparer 

5. Signature of Director of Finance & Business Support 

3. A copy of the voucher must be filed with the account, accompanied by any documents supporting the adjustment.

4. All adjustment have to posted via Front Office or AR with code menu what pass to Night Audit process, to make the revenue record balance with General Ledger.

The above policy will be reviewed periodically and may be revised, amended or changed accordingly.