Complimentary VIP Set Up

Objective ：

To ensure that there are adequate controls of complimentary VIP items.

Procedure ：

1. Request for fruit basket or wine setup must be approved by the General Manager.  Related form should be designed by the Front Office and in two copies. One copy will be kept by the Front Office; the other copies will be forwarded to the Room Service for setup. The F&B copies will be attached with the inter kitchen / inter bar transfer and sent to the Cost Control office the next day.

2. There should be a standard for VIP setup; it may be revised from time to time by the General Manager with the input from the Director of Rooms and the Food & Beverage Director.  A copy of the updated standard setups should be given to the Director of Finance & Business Support by the Food & Beverage Director.

3. Flowers setup will be done by the Housekeeping; prior approval must be obtained from the General Manager. A predetermined supplier should be selected and monthly settlement should be arrangement. It is the Director of Rooms’ responsibility to reconcile the monthly statement and the request forms before passing to the Finance Department for payment processing. Standard for flowers setup should also be set by the Director of Guest Rooms with the approval by the General Manager. (ref. P&P – Flower Arrange).