Guest Safety Deposit Box

Objective :

The purpose of this procedure is to ensure that:

• All the keys of un-used Safe Deposit Box are properly controlled and kept in the Safe Deposit Room;

• Safe Deposit Box master key is properly safe guarded; 

• Proper guideline in the authorization to drill the Safe Deposit Box when reported loss of the key by the Guest.

Procedure :

1. Procedure on un-used key control

   1. Every day, the shift Duty Supervisor is responsible to prepare a Safe Deposit key check-list, which contains the following information.

      Date

      Shift

      Time of checking

      Mark “O” if the key is occupied by the in-house guests/house-us

      purpose.

      Mark “X” if the key is un-occupied

      Mark “V” if the key is found missing

      Mark “N” if the key or box is out of order

      Prepared by (name and signature of the Duty Supervisor)

      reviewed by  (Income Auditor)

      
      

   2. The Duty Supervisor should physically verify that any keys not in the cabinet should be supported by the Safe Deposit Box Registration Envelope signed by the corresponding guest. Any missing key found should immediately informed to the Duty Asst. Manager for investigation and reported to the Director of Finance & Business Support/Asst. DoFBS and the General Manager in writing.

   3. The Safe Deposit Key Check-list should be forwarded to the Income Auditor for further review and filing on the following day.

      
      

2. Safe Deposit Box Master Key Control

   1. The safe deposit master key when not in used must always be kept under lock and key.

   
   

   2. The spare master key is kept with the Director of Finance & Business Support in his safe in a sealed envelope.

   
   

3. Procedure on the authority to drill the Safe Deposit Box

   1. An “Authority To Drill Safe Deposit Box” form (or an authorization letter) must be duly completed by the respective person concerned before accepting any request from the guest to drill open the Safe Deposit Box due to the key being misplaced.

   
   

   2. Under no circumstances is the Safe Deposit Box to be drilled without the consent of the guest, evidenced by his/her signature on the “Authority to Drill Safe Deposit Box” form.

   
   

   3. The Duty Assistant Manager and the Security Officer should also to be notified and witness the drill, in the presence of the guest.

   
   

   4. The cost of the damaged box should be fully being responsible by the guest at the rate pre-determined by the Hotel, which is adjusted periodically according to the latest purchase value of reordering.