HOW TO CLEAN AND RESET THE TABLE

Why is this task important for you and our guests?

Answers: 

1. To maximize the guest satisfaction

2. To keep up 5 star image of the hotel

3. To ensure less stress during the operation time

STEPS	HOW/ STANDARDS	TRAINING QUEST
1) Clean the table	Approach table with tray after guest leaves.  Hold the tray with left hand and clear with the free hand. Stack the soiled dishes neatly on the tray to maximize the space.  Do not over stack to prevent accidents and breakages. Clear the napkins first, followed by the glasses then the plates. Go 2 to 3 times if it is not possible to clear everything at once. Minimize noise to the lowest level Bring everything to stewarding. Scrape all unwanted food into food bin. Separate soiled dishes and stack accordingly. -    Place glasses in specified racks.	Why should you clean the table after guests leave? Why should you use the tray to clean the table? Why should you clean the napkins first, followed by glasses then the plates? Why should not you over stack？ Why should you minimize the noise? Why should you place glassware in specified racks?
2) Reset the table		Why should not you show guests the table if not ready?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should you clean the table after guests leave?

2. Why should you use the tray to clean the table?

3. Why should you clean the napkins first, followed by glasses then the plates?

4. Why should not you over stack？

5. Why should you minimize the noise?

6. Why should you place glassware in specified racks?

7. Why should not you show guests the table if not ready?