Rate Code & Menu Prices Set Up

Objective：

To ensure that Room rate and code inputted into the PMS (Opera) and Menu/Beverage prices in POS System (Micros) are approved rates/prices and verified correct. Call Accounting charges must also be configured with the agreed mark-up applicable to the local telephone company rates

Procedure：

Room Rate and Rate Code 

1. All categories of room rates and rate codes must be documented, approved by the Director of Sales and General Manager before being loaded into the hotel’s PMS and reservations systems (Opera) including Sales and Catering system.

2. Room rates and rate codes are to be inputted by Reservationists based on the approved rate and code structure.

3. Income Auditor should review and verify the room rates/codes that inputted to system by Reservationists, evidenced by his signature on the related form or document.

4. Should there be any discrepancy found during the review, the Income Auditor must immediately notify the Director of Finance & Business Support for further action. However, all findings must be documented and filed for future reference.

5. In the event of rate or code changes during the period, the above procedure must be adhered to.

Menu/Beverage Pricing 

1. The Director of Food & Beverage and General Manager must approve all food and beverage (F&B) menu prices, inclusive of banquet menus. Pricing must be reviewed at least twice yearly.

2. IT Department will input the menu/beverage prices into the POS.

3. Income Auditor must ensure that menu/beverage prices agree to those configured in the POS using the print out from the POS against the Menu/Beverage Prices List. This should be evidenced by his signature  and filed for reference.

4. Should there be any discrepancy found during the review, the Income Auditor must immediately notify the Director of Finance & Business Support for further action. However, all findings must be documented and filed for future reference.

5. In the event of menu/beverage price changes or addition of menu items during the period, the above procedure must be adhered to.

   
   

   Telephone

   
   

   1. IT department is tasked to periodically ensure that all telephone lines are configured to the hotel’s PMS. Calls must either be routed to guest folios, master folios or permanent folios (for administrative lines). The system must be configured to flag no posts, i.e. calls that have not been posted to one or other folios mentioned above.

   2. Income Auditor is to ensure that the configured telephone rates, plus agreed mark-up, agree to the applicable telephone company rates, i.e. China Telecom.

   
   

   Others 

   
   

   1. All rates/prices (including mini-bar, laundry list, etc.) must be approved by the General Manager. The Income Auditor is to conduct his audit based on approved rates/prices lists.

   2. Should the Income Auditor discover any variances/discrepancies, he must immediately notify the Director of Finance & Business Support for further action

The above policy will be reviewed periodically and may be revised, amended or changed accordingly