BABY SITTING

Guest Expectation : I need absolute confidence that my children will be looked after by a mature, professional adult who has had prior child minding experience.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance and concerns from our guests.

2. I can show my professionalism.

3. I know this has impact on the guest impression.

4. I can increase the GSI score.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Guest request	When a guest books a baby sitter, the Housekeeping coordinator via the Guest Service Center must request the following information: Room number Name of guest Guests telephone number Time baby-sitter is required Number of children	What information does HK need?
Confirm Baby-Sitter	The Office Coordinator informs the guest of the charges. (Note:  Charges are:  Rp. XX per hour, a minimum of 2 hours, with an additional charge of Rp. XX for transport if the baby-sitter is required to stay after 10.00 PM).  The office coordinator must find a staff member who is willing to baby-sit during their off-duty period. A list of female baby sitters should be maintained by Housekeeping. Once the staff confirms, a baby-sitting form is filled and sent to the Executive Housekeeper for approval. The Office Coordinator calls the guest, confirming the baby-sitter and her name. The telephone number of the guest must be available.	How much do we charge to the guest? Who has to find the baby sitter? Can a male baby sit? What does the form look like? Who confirms to the guest?
Baby-sitter reports on duty	Baby-sitter is required to report to the office 30 minutes before the time she is required and her appearance is checked by the Guest Service Supervisor on duty.  The floor Supervisor brings the baby-sitter to the guestroom and introduces her to the guest. ATTENTION: The baby-sitter needs to be reliable and must have experience with especially babies.   If baby is younger than 5 years of age – please inform FO and the Executive Office.	When do I need to report on duty?  Do I wear my uniform? Who takes me to the guest and introduces me? Why do I need to have experience? Why do I need to inform FO and the Executive Office? Why does this process need to be monitored?
Payment	. The Baby Sitter must be paid directly. It can be done via a paid out in FO and charged to the guest folio.	Why does she need to be paid directly?
Emergency	In emergency cases call the guest. If you need immediate assistance, call the Ass. Manager.	1. What to do in emergency?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when the guest requests a baby sitter?

2. What qualifications does the baby sitter need to have?

3. When does the babysitter need to report on duty?

4. What do you have to do in emergency or you have any concerns? 

5. Where is the guest’s phone kept?

6. How does the baby sitter get paid?