BABY SITTING SERVICES

Goal: All properties will maintain an updated list of "qualified" sitting services.

SCOPE:

To ensure that sitting service information is readily available to all guests requesting such information.

To protect the property and Tecton if the actions of a sitting service are challenged in a court of law.

RESPONSIBILITY:

The Concierge or Front Office Manager is responsible for maintaining a current list of professional sitting services that are available in the area.

PROCEDURE:

Review your local business through Google Business Profile for available "Sitting Services". Call each service to determine if they are licensed and bonded. If they request references and check each one thoroughly. These reference checks must be recorded in writing and kept on file.

Every effort should be made to use only licensed and bonded sitting services. employees or relatives should not perform sitting services for guests. In those areas where licensed and/or bonded services are not available, a very detailed reference check (minimum of three references) must be made before

placing the sitting service on the recommended list. This reference check must also be recorded in writing and kept on file.

The list should be upgraded as required by deleting a sitting service from the recommended list when guest comments indicate that the service is not performing to our standards. The entire list of all recommended sitting services should be given to the guest. We should never select a particular sitter on the recommended list. Written notice to the guest must state that the guest releases the hotel from

liability for any injury a guest or his dependent may incur as a result of hiring sitting services.