CHECK-IN / CHECK-OUT TIMES

VISION: All properties will develop an Local Standard Operating Procedure for established and published Check-in/Checkout times

SCOPE:

To ensure that established Check-In/Checkout times are known to our guests.

RESPONSIBILITY:

Rooms Director/Director of Operations.

PROCEDURE:

Times should be established based on local market needs and demands. Specifically, the requirements for Corporate/Business market property will be different from a resort-type property. Corporate properties should establish a Checkout time of 12:00 Noon and a Check-In time of 2:00 P.M.

Resort-type properties must develop their own L.S.O.P. for Check-In/Checkout times based on demand and market.

The established times should be published in the following places, at a minimum:

1. At the Front Desk.

2. On the "Check-In Folder"

3. In the Guest Directory.

4. On the back of every guest room door