Any spillages, stains or marks made on carpet should be cleaned immediately before the stain has a chance to set in over time making it more difficult to have removed and to ensure the carpet can be kept in good condition. Subject to the level of marking and staining a carpet cleaning machine may be required to be used to ensure the carpet is kept in good condition.
Burn marks need to be treated very carefully and subject to their size it is recommended to advise the housekeeping office so it can be assessed if assistance is required from engineering or an external contractor, as the section of the carpet may be required to be replaced.
Any small paint spots can be cleaned in House, large areas need a specialized Company to remove the paint.
If a guestroom is flooded with water on the carpet, ensure the housekeeping office is notified immediately, should a charge be required to be followed up with the guest occupying the room or who has/is departing for relevant damages. It is a priority for the excess water to be removed immediately to reduce the absorption into the carpet and underlay. A carpet cleaning machine should be used to extract as much water as possible and a commercial high powered fan blower to dry the carpet also. To remove the moisture and odor in the room if there are windows which open within the area then ensure they are opened to circulate the air in the room and also use an air-ionizer to filter the air. The area or room would be required to be placed out of order during this period.
Any noticeable damages on any surfaces must be reported to the housekeeping office so they can be followed up with the engineering department or relevant external contractor for repairs as necessary.
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