CLEANING STAIRCASES, STAFF ELEVATORS AND PANTRYS

Guest Expectation:

I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

Why is this task important for you and our guests?

Answers: 

1. It is important for me to have a clean working area.

2. Items from the Pantry get delivered to the guest room, this items need to be clean.

3. What we show in the back of the house, we are presenting in front of the house.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare broom, dust pan, mop, bucket and cleaning cloth as well as glass cleaner, metal polisher and general purpose cleaner.	What do I need to clean the pantry, the staircase and the service lifts?
Clean fire exit and staircase	Use the broom to sweep the staircase then the mop to clean it.  . Clean doors and frames and fire exit signs. Clean railings, switches, lights and fire extinguishers with a damp cloth. If there are stubborn stain, spray some general purpose cleaner and scrub with scrubbing pad. Clean stains and dirt on the wall. Clean the wall with damp cloth to release dust.  Polish metal with metal polisher.	Why do I need to put attention on the fire exit sign? Why do I need to clean the fire extinguisher? Why do I need to clean the wall?
Staff elevator, Service lifts	Clean the control plate and lighting. Sweep and mop the floor from inside to outside.  Brush the floor if necessary with hot water and cleaner. If there are stubborn stains, spray general purpose cleaner and scrub with scrubbing pad.	Why do I need to clean the control plate?
Pantry	Clean the pantry door and frame with damp cloth. Clean the shelving with a wet cloth and dry the shelves with a dry cloth. Clean the glass sterilizer and the counter. Take out all items before cleaning. Take a glass cleaner for the glass door.  Broom and mop the Pantry floor. Brush the floor with water and dry with a clean cloth.	Why do I need to clean the pantry door? Do I need to do this as well on the guest corridors? Why do I need to take all items out? Why do I need to have a glass cleaner?
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions

1. What is important about the back of the house

2. Why do we need to take care of the service lifts when Guests don’t use them?

3. What is in the pantry?

4. Why do I always have to broom before wet cleaning?

5. Why do I need to report defects immediately? What are examples of some defects I might come across?

6. How frequently should back of house stair cases be cleaned?  And Service lifts?

7. How long should it take me to clean?