DAY USE ROOMS

VISION: All properties will follow established procedures for Day Use Rooms

SCOPE:

To define a Day Use Room.

To outline procedures for Day Use Rooms.

PROCEDURE:

1. Day Use Rooms are regular sleeping rooms rented between the hours of 7:00 A.M. and check-out by 6:00 P.M.

2. The rate for Day Use Rooms will be one half of the normal, full rate.

3. A Day Use Room cannot be confirmed in advance except:

4. Where there is definite and guaranteed availability from the previous evening.

5. When the guest pays for the room for the previous night, at full rate Day Use for the following day can be guaranteed and confirmed.

6. When we are sold out the previous evening, we can confirm Day Use, but not check-in time.

7. When a guest checks in for a Day Use Room and there are no rooms available, the check-in process should be completed at the Front Desk, and the first available room will be assigned. The Front Desk must notify Housekeeping immediately to assure minimal inconvenience for guest.

8. All normal credit and check-in procedures will apply to Day Use Rooms.

9. Timing of Day Use is flexible at the discretion of the Front Office Manager. Housekeeping must be notified of agreed departure time.

10. When Day Use Guest Rooms are rented as meeting rooms, the rental revenue will be guest room revenue. The room set up, breaks, refreshes, and all Food and Beverage will be serviced by Room Service or the Banquet Department. Each hotel must develop an L.S.O.P. on which department is to handle each responsibility