Floor Attendant Service

FLOOR

Policy

It is a policy of the Golden Tulip Hotels Group that the hotel’s standard services of attendant assistance to all guests’ on all floors. Our commitment is to serve above standard to guest rooms.

Procedures

The Floor Attendant service is available twenty-four hours a day and seven days per week.

All Floor Attendants will be provided with work phone, and to rapidly respond to the Housekeeping Department when is being called.

Each Floor Attendant is responsible for servicing 12 rooms per day, the process as below:                                 

New maid is hired

Work with coach period of rooms/ morning shift

Clean 4 rooms/shift & supervisor       inspection

Clean 6 rooms/shift & supervisor       inspection

Clean 9 rooms/shift & supervisor       inspection

Clean 11 rooms/shift & supervisor       inspection

Achievement of par level 112 rooms/shift

Time need 3days       5days        5 days         4days          5 days     22^thworking day

All Floor Attendants are responsible for following duties but not limited to these as any reasonable guest should be granted.

The Floor Attendants, when doing clean-up will be responsible for the following:

1. Making-up and servicing of guest rooms

2. Shoe shining/cleaning

3. Collecting the unwashed clothes service.

4. To renew the mini bar.

5. To renew the staff for guest.  .

6. Turn-down service

7. Room service tray pick-up. Etc.

8. To check guestroom defect and follow up with Engineering

Any room attendants are to take up other tasks assigned by the Room Attendant’s supervisors. 

Room maid main task is room cleaning, all the guest loan issue will be handle by runner in Front office department for 24hours.

All guest contact employees of Housekeeping Department including Room Attendants are to be aware of ONE-STOP SERVICE. If a guest makes a request that an employee is not comfortable with, he/she will immediately refer this request to the supervisor for prop channeling. Example, should a guest need a hotel employee to go off premises and make a purchase for him or her, concierge will make the arrangements and send someone out to take care of the guest’s request.