HOW TO CLEAN A BATH TUB

Guest Expectation

I expect my Bathroom to be clean as this should be a hygienic place in which I take bathe. I appreciate special amenities which I might not have at home to make my bath special such as scented oils and soaps and extra fluffy towels.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of the cleanliness of the guest bathroom.

2. When the Bathroom is clean, I am able to satisfy our guests and increase the GSI score.

3. I can show my professionalism.

4. Guest feels comfortable with a clean bathroom.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Take the sponge and the general purpose cleaner	What is the material I need to clean the shower?
Clean the bath tub	Scrub the bathtub wall with a hand brush, using general- purpose cleaner, from the top downwards.， Clean shower-head and faucet handle. Fill up the bathtub a quarter full with warm water. Clean the inside of the bathtub using a sponge and general-purpose cleaner. Clean the grab-bar and the soap dish with a sponge and general-purpose cleaner. Clean the pipes and stopper. Ensure there are no loose hairs.	What do I have to clean? Isn’t this wasting water? What materials do I use to clean the bath tub? What is so disturbing about hair? What message do stands of hair give to our guests?
Rinse & dry the bathtub	Rinse the bathtub, faucet and grab-bar with warm water. Dry the bath tab wall shower-head and faucet handle with a dry cloth.   Dry the bathtub, stopper, soap dish and grab-bar. Dry the rubber mat and place it on the bottom of the bathtub. Note: Never use guest towels for cleaning.	How do I rinse the bath tub? What is wrong with using dirty guest towels for cleaning?
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report them immediately?
Preparation	Take the sponge and the general purpose cleaner.	What is the material I need to clean the shower?
Clean the bath tub	Scrub the bathtub wall with a hand brush, using general- purpose cleaner, from the top downwards. Clean shower-head and faucet handle. Fill up the bathtub a quarter full with warm water. Clean the inside of the bathtub using a sponge and general-purpose cleaner. Clean the grab-bar and the soap dish with a sponge and general-purpose cleaner. Clean the pipes and stopper. Ensure there are no loose hairs.	What do I have to clean? Isn’t this wasting water? What materials do I use to clean the bath tub? What is so disturbing about hair? What message do stands of hair give to our guests?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What material do I need to clean the bath tub?

2. How long should it take me to clean?

3. Besides the actual tub itself, what else do I clean?

4. Do I need to rinse the bath tab after cleaning?

5. Do I need to report defects to HK or can I report this defect immediately to ENG?