HOW TO CLEAN A MINI-BAR

Guest Expectation:

I expect my Mini Bar to be clean as this is a hygienic place in which I select beverages and snacks. I expect mini bar items to be within their use by date.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of the cleanliness of the Mini bar.

2. When the Mini bar is clean, I am able to satisfy our guests and increase the GSI score.

3. I can show my professionalism.

4. Guests feel comfortable with a clean Mini bar.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Take general all-purpose cleaner, sponge and dry cloth.	What is the material I need to clean the mini-bar?
Remove items	Remove all drinks from the mini-bar refrigerator and place them on the condemned cloth on the floor. Turn the temperature control to “O” and turn off the electricity   Ensure the refrigerator is completely empty and the ice has melted completely. Remove the shelves and place them in the hand basin.	Why do I have to remove all items? What are the materials to clean the Mini bar? Why do I have to remove the shelves? Why does the Mini Bar need to be completely empty?
Cleaning & drying	Spray multi-purpose cleaner onto the surface of   refrigerator. Clean the top and inside of refrigerator. Remove the cleaning chemical thoroughly with a clean damp cloth to avoid leaving odor in the refrigerator or the room. Clean the shelving using general-purpose cleaner and a sponge. Dry them with a clean dry cloth and place them back in the refrigerator.	What cleaner do I use to clean the Mini bar? How do I clean the Mini bar? Why do I have to remove the cleaning chemical? Why do I have to clean the shelving?
Replace all drinks in the Refrigerator	Wipe the surface of all drinks one by one and place them back according to the standard, i.e. labels facing out. Check the expiry date on all items. Replace any expired item and return them to the F&B Department. Set the temperature back to the standard and close the door.	Do I really have to clean bottle per bottle? What do I do with expired items?
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately? What might some typical defects be?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What material is needed to clean Mini bars?

2. What special attention do I need to take when cleaning the Mini bar?

3. Why do I have to turn off the electricity?

4. Is it necessary to take out every mini bar item? Why?

5. How frequently should the mini bar be cleaned?

6. Do I need to report defects to HK or can I report this defect immediately to ENG?