HOW TO CLEAN OFFICES

Why is this task important for you and our guests?

Answers: 

1. Offices need to be clean as any other areas?

2. We are also welcoming people in our offices, this as well represents the image of our hotel.

3. I want that our internal customers feel comfortable.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Collect all cleaning tools and cleaning chemical	Where can I pick up my material?
Dispose trash	Empty and clean all trash bins and waste-baskets. Wash and dry bins if they are very dirty.	Where can I put all the rubbish?
Dusting	Starting from the entrance, damp dust the door and furniture. Clean door, doorframe, knob and hinges. Clean switches and sockets. Clean picture/poster, the frame and glass surface with glass cleaner. Clean cabinet, desk and chair.  If there is any stubborn stain, spray some general purpose cleaner onto the spot and rub with a sponge.  Wipe dry with damp cloth.	What is the sequence of cleaning? What happens when I destroy the poster when cleaning?
Vacuum	Vacuum the carpet from the inner corner of the office towards the door, see “Carpet Vacuuming” SOP. Spot clean if there is a stain on the carpet, see “How to spot-clean carpet” SOP.	Why do I need to vacuum from the inner corner?  Do I need to spot clean even in offices?
Mop floor	Starting from the inner corner of the office, mop towards the door.  Use overlapping strokes to ensure area is covered completely. Place items/documents back in their original positions after dusting the table.	Why do I need to start from the inner corner? Why do I need to use overlapping strokes? Why do I need to move documents? Can I read them?
Periodical Cleaning	Weekly: Clean window, see “Window Cleaning Procedure”. Clean wooden skirting. High dust ceiling, remove cobwebs. Monthly:     Clean lighting.    Clean air-con grill. Every 3 to 4 months:  Shampoo carpet, see “How to Shampoo carpet” SOP. Floor waxing, see “How to polish Vinyl Flooring” SOP.	Why do we need to clean offices regular?
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

 Summary questions:

1. Do you need to clean rubbish bins?

2. Why do you need to dust?

3. What is important when starting to vacuum?

4. What is important when mopping?

5. What is the periodical cleaning schedule?