HOW TO LOOK AFTER THE BUFFET STATION
- Askar DG KAMIS
- 5 days ago
- 2 min read
Guests expect the buffet stations, service cutlery to be all clean and neat, and food supplement is timely. The staff explains the food in a professional and warm manner.
Why is this task important for you and our guests?
Answers:
To maximize the guest satisfaction
To keep up 5 star image of the hotel
To ensure less stress during the operation time
STEPS | HOW/ STANDARDS | TRAINING QUESTIONS |
1) Maintain the cleanness of the buffet station. | Keep a clean wiper to clean the buffet station |
|
2）Add the plates | Look after the buffet stations carefully add the plates timely. Go to the stewarding to get the plates which you want. Ensure the plates are clean dry and not clipped. Add right plates to right stations. |
|
3) Replace the service cutlery | Replace the service spoon and service fork regularly. Ensure replace the fresh new cutlery never use the wiper to clean the service cutlery. |
|
4）Replace the food tag | Replace the food tag when the dishes are changed by kitchen. Communicate with the kitchen closely. Ensure the food tags are all clean and correct. |
|
5) Introduce the dishes | Introduce the dishes to the guests according to the standards by orders |
|
6)Food supplement | Look after the buffet station carefully, ensure the food is plenty. Inform the kitchen about food supplement in few minutes ahead. |
|
Now ask the trainee to practice the task from start to end to test competency.
Summary questions:
Why should you keep a clean wiper?
Why should you ensure the plates are clean, dry and not clipped?
Why should you add right plates to right stations?
Why should not you use the wiper to clean the cutlery?
Why should you replace the food tags?
How to introduce the dishes?
Why should you inform the kitchen in few minutes ahead?
Comments