HOW TO PREPARE A ROOM ATTENDANT’S TROLLEY

Guest Expectation:

I expect my room to be clean, functional and comfortable. I expect amenity supplies to be replenished daily. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.

Why is this task important for you and our guests?

Answers: 

1. Make your job more efficient and less time consuming.

2. You won’t have to keep returning to the store to replace missing items.

3. Guest supplies and textiles will be fully replaced to standard without any delays.

4. Trolley will look professional and portray the correct image to the guest.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Prepare your cleaning supplies bucket for the day.	The Floor Supervisor will enter the special assignment of the day at the bottom of the work sheet. The bucket must be clean and dry with no old pieces of soap, shampoo etc. inside from the previous day’s work!	What condition must the bucket be in? Why?
Inside the bucket put a bottle of R1, R2, R3 & R5.	R1 – toilet cleaner, R2 – multi surface cleaner, R3 – glass cleaner, R5 – air conditioner. Ensure all bottles are full - fill up from the dispensers in the Housekeeping	What are R1, R2, R3& R5? Where do you refill the bottles from?
Put a sponge for the toilet and a sponge for other cleaning purposes in the bucket along with a toilet brush.	Toilets carry harmful bacteria so it is essential that the sponge used to wash the outside of the toilet bowl and lid is separate from the sponge used to clean the sink, bath, glasses etc.	Why is it important to have a separate sponge for the toilet?
Place the bucket on the trolley.	As per the photo index.
Ensure the trolley shelves and the top of the trolley which is allocated for guest supplies are clean and debris free.	No dust or non-relevant items	Why is this important? What impression could it give to the guests?
Check the soiled linen bag for cleanliness; ensure there are no newspaper bags in the bottom!	No Stain of dirt visible, clean and odor free. Do not fill the soiled linen bag higher than the top of the bag.  A pile raised to excessive levels looks untidy and unprofessional.  Furthermore you are likely to lose items	What would a guest feel if the trolley smells of old dirty linen? What can you do if the bag is dirty? Where are the clean ones stored?
Stock the trolley with linen supply.	Stock the trolley with linen for 8 rooms; this enables you to work up until lunch time when replenishment can be made. Place the following items on the trolley as per the photo: index. #1 Double sheets Single sheets Pillow cases Pillow protectors Mattress protectors Bath towels Hand towels Bath mats Face cloths Body lotion Sewing kits Shoe polish Nail file Cotton pads Cotton tips Soap leaves Sanitary bags	How many rooms should the trolley is stocked for? What should we check the linen items for as we place them on the trolley? Name the items that I have mentioned? How many of each do you think you should pack?
Final Check	Stationery paper/envelopes / Post cards Brochures Telephone pads Laundry bags Laundry lists Guest questionnaire DND/Make up room sign DND Shopping bags (big & small) Shoe horn Room service menus	Why must the trolley look neat and tidy at all times?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What was important to consider about the bucket?

2. What are R1, R2, R3, & R5?

3. Why is it important to have a “special” sponge for the toilet?

4. What is important to remember about the shelves on the trolley?

5. What is important to remember about the soiled linen bag?

6. How many rooms should you stock for at one time?

7. What were the linen supplies that you need to stock the trolley with?

8. What were the guests supplies that you need to stock the trolley with?