HOW TO SERVE BEVERAGES

Guest expect the staff to approach their table quietly and serve their drinks in a timely and professional manner.

Why is this task important for you and our guests?

Answers: 

1. To maximize guests satisfaction.

2. To ensure the guests are quickly attended to without too much disturbance

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
1) Approach the guest.	Go to the guest table by carrying the drinks on a tray.	Why should the drink be on a tray?
2) Present the drink.	Stand by the right side of the guest with right leg slightly in front. Hold the base of the glass; place the glass on the right side of the guest, above the tip of the cutlery setup . Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your XXXX (name of the beverage), please enjoy it” with a smile.	Why should you stand on the right side of the guest?
3) Leaving the table.	Quietly back off away from the table, keeping your eye on the guest to ensure they are able to catch your attention should they require anything else	Why should you keep an eye on the table?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Why should the drink be on a tray?

2. Why should you stand on the right side of the guest?

3. Why should you keep an eye on the table?