Legal Action

Objective：

Legal action can be considered after the Hotel has tried to collect a debt itself, and has also used the services of a debt collection agency and still failed to obtain payment on the account. Legal action cannot be undertaken without the written approval of the District Controller. The District Controller should liaise with the Legal Department of Golden Tulip before commencing any legal proceedings.

Procedure ：

1. After the Hotel is committed to legal action, all direct contact and communication with the defendant shall be discontinued, and directed through the legal representative.

2. Original account documents may be submitted to the legal representative. First, however, photocopies must be made and retained in the City Ledger file.

3. If an out-of-court settlement is proposed for less than the full amount due:

1. Do not make any commitment without the necessary approval(s).

1. Notify the District/Regional Controller immediately.

The above policy will be reviewed periodically and may be revised, amended or changed accordingly.