MARKING GUEST LAUNDRY

Guest Expectation:

I expect my laundry items to be returned. I lose confidence in the hotel if I receive another guest’s laundry or my items go missing.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of marking Guest Laundry.

2. It is my responsibility to ensure that guests are confident in our abilities and can rely on our service.

3. I can save money for the hotel to ensure no items are lost or forgotten.

4. This shows our professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Sorting	Understand each line of the laundry list. Make sure each item is marked on the correct place on the garment. Do not use the collar of a shirt or blouse to mark.	1. Why do I need to understand each line on the list? 2. Where can I mark?
Check	Fabrics woven in silk, nylon, rayon, 100% polyester, or high-combed wool, should not be sealed directly.  Use a thermo seal flag to prevent damaging the fabrics.	1. Why is this check so important?
Marking	Garments put into washing should be seal-marked; garments put into dry-cleaning should be paper-marked. Make a special mark for: Express service Pressing only service Starching,   (light, medium, heavy) No – pressing Any other specific instruction	1. What is the difference between the different services?
Distribution	To send marked laundry to dry-cleaning or washing area, pressing only service to pressing area.	1. Do I have to take special care when distributing?
Laundry List Hand-Over	The marked laundry should be returned back to the guest service properly for further reference check.	1. What happens if I have a mix up there?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is the first thing I do when a Laundry bag arrives in Laundry?

2. Do I have to check piece by piece?

3. Is it important, that name and room number correspond?

4. Why do we mark guest Laundry? How is this done without ruining the guest’s clothes?