PREPARING A ROOM FOR A GUEST WITH ALLERGY

To ensure the guestroom is prepared for any guests who may have any particular allergy and require special attention or needs in regards to the allergy that they may have a reaction to.  It is necessary to get as much information as possible from the guest or person making the booking for the room to be prepared according to their requirements, so their guestroom can be prepared and made as comfortable as possible for the guest/s throughout their stay.

HOW/ STANDARDS

• Subject to the guest’s allergy they may have particular requirements but on a number of occasions they are affected by being allergic to types of feather’s, dust, pollen or even chemicals used within the cleaning process.

• On the prior day to arrival the front office must be advised of the special room request to ensure the room allocation is not changed for any reason due the extra special attention that will be required for the preparation of the room

• Ensure all bedding with feathers affecting the allergy, as mentioned by the guest are removed from the room. This could include the following: bed topper, duvet, pillows, etc and replace these with non-allergenic bedding to ensure of the guest/s comfort.

• Prepare the bed as per standard operating procedure for “Making a bed” and ensure that the linen is hygienically clean.

• Check around the room to ensure that there are no other items with feathers or what the guests specific allergy maybe so they can also be removed from the room.

• Clean with a damp cloth around the room to remove any signs of buildup of dust, which could affect the arriving guest coming to stay in the room

• Vacuum the guestroom as per the standard operating procedure

• Arrange with housekeeping for a de-humidifier and/or air ionizer to be placed in the room a few hours prior to the guest/s arrival and if the guest wishes to have it left there throughout their stay.

• Any items removed from the room, such as; bed topper, duvet, pillows, etc. are required to be placed in a bag/s with the room number written in the bag or tagged for identification after the guest has checked out so they can be returned to the guestroom.

• The executive housekeeper or housekeeping supervisor should contact the guest after they have arrived to identify if there are any other requirements that they may have.

• After the guest has departed ensure the bedding is replaced in the guestroom with the original bedding that was placed in a bag for storage.

ALLERGIES TO CLEANING DETERGENTS

• If it is identified and/or advised that the guest is also allergic to any cleaning chemicals, then this must also be taken into account and the necessary natural or preferred cleaning agents are required to be used by the room attendant in the guestroom cleaning process.

• The washing and cleaning of all linen for the guestroom, including bedroom and bathroom linen will also need the laundry to be informed so washing can be carried out separately and with natural cleaning agents.

• It will also be necessary to check the length of stay of the guest/s to be able prepare adequate sets for special laundering over the duration of their stay for the allocated room.  Keep the remaining sets safely stored ready to be used over the gusts stay so they do not become mixed with other housekeeping linen.

• The laundry will be required to be contacted well in advance of the requirement and have the sets, bed and bath linen washed in natural NON BIO Detergents.

• As part of the morning briefing, all housekeeping colleagues must be briefed to be made aware of the guest/s needs and requirements concerned about the set up of the guestroom.